Customer Service Technician

2 months ago

St Catharines, Ontario, Canada JobCart Inc Full time

Job Title: Tier 2 Helpdesk Support Advisor

Job Type: Full-time, Fixed Term Contract

Salary: $19.23 per hour

Work Schedule: 7 days a week, 6 AM - 10 PM EST

About JobCart Inc:

JobCart Inc is a leading Canadian multinational e-commerce company seeking a skilled Tier 2 Helpdesk Support Advisor to join our team. As a Helpdesk Support Advisor, you will provide exceptional technical support and contribute to the success of our e-commerce enterprise.

Day-to-Day Activities:

Your day-to-day activities will involve:

  • Handling diverse customer channels, including chat, async messaging, and phone, addressing complex technical scenarios.
  • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
  • Contributing proactive recommendations for process improvements to enhance the customer experience.
  • Embracing new technologies and staying at the forefront of digital innovation.

Qualifications:

Basic Qualifications:

  • 1 year of experience as a help desk technician and/or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with work schedule.

What We Offer:

  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce company.

Job Requirements:

  • Engage with customers through various channels, addressing complex technical scenarios as a Tier 2 Helpdesk professional.
  • Drive process improvements and recommend system/technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.

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