Follow-up Worker, Community Stabilization and

2 weeks ago

Toronto, Ontario, Canada The Neighbourhood Group Full time
_
The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House_

POSITION TITLE:
Follow-Up Worker, Community Stabilization and Connection Centre

DEPARTMENT:
Urban Health and Homelessness Services

STATUS:
Regular Full Time CUPE 2289

# HRS / WEEK:35

REPORT TO:
Manager, Mobile Community Services

HOURLY RATE:
$29.53

GENERAL DESCRIPTION:

As a member of the Urban Health and Homelessness Services Department, this position provides direct supports to individuals discharged from Toronto's first Stabilization Centre, serving intoxicated vulnerable adults diverted from local hospital Emergency Departments by Emergency Services/paramedics.

Working from a harm reduction, trauma-informed perspective, the Follow-Up Worker, Stabilization Site, assists participants to implement their discharge plans thorough the provision of aftercare via warm referrals, accompaniment, and other one
- one-one supports. Working closely with the onsite interdisciplinary care team comprised of hospital, medical staff, and community partners, the Follow-Up Worker, Stabilization Centre, liaises with and coordinates access to services including but not limited to substance use and mental health supports, health care providers, housing access, legal and income supports, identification replacement. This position reports to the Manager, Mobile Community Services and is part of
CUPE 2289.

MAJOR DUTIES:

  • Complete detailed plans including coordination of supports, referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social supports as per the client's discharge plan
  • Maintain shortterm support in the community, including accompaniments to appointments
  • Work collaboratively and develop strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, substance use, and mental health providers
  • Connect clients with support in the community based on their needs upon discharge from the Stabilization Centre to help achieve and maintain stability
  • Intervene and deescalate crisis situations
  • Actively participate in team meetings as required
  • Maintain accurate records and complete reporting required by funders and supervisor, adhering to PHIPA and The Neighbourhood Group policies.
  • Take part in evaluation/research activities as required
  • Represent the agency on appropriate coalitions and networks as assigned by the Manager
  • Some evening and/or weekend work required

REQUIREMENTS & QUALIFICATIONS:

  • BA/BSW plus 2 years of experience in human services, preferably as a case manager or a combined equivalent of education, and/or significant related training.
  • Minimum 2 years' direct client experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness
  • Lived/living personal experience of substance use, mental health, and/or homelessness is an asset
  • Experience, alignment and commitment to harm reduction principles and practice
  • Commitment to antiracism and antioppressive practice
  • Formal training in substance use and mental health is an asset
  • Strong familiarity and commitment to traumainformed care
  • Physically able to travel consistently throughout the city on transit
  • Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills
  • Excellent written and verbal skills in English.
  • Proficient with MS Office, and webbased data entry and time/labor.
  • Familiarity with Catalyst, Pirouette and the administration of the OCAN is an asset
  • Selfdirected, organized, and demonstrated supportive team member abilities
  • Certification in Conflict Prevention and Intervention or willing to be trained

Salary:
Up to $29.53 per hour

Education:

  • Bachelor's Degree (preferred)

Experience:

- working with mental health and substance abuse issues: 2 years (preferred)
- working with histories of trauma and homelessness: 2 years (preferred)

Work Location:
One location

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