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Guest Service Agent

3 months ago

Edmonton, Alberta, Canada DoubleTree Hilton Edmonton Downtown Full time

Essential Job Duties:
A premium hourly rate will be paid to those with Hilton experience and for those fully trained in ONQ

  • Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service. Utilize guest name at all available opportunities
  • Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
  • Offer loyalty rewards, upsells and property features/benefits
  • Demonstrate professionalism at all times and comply with company standards of appearance
  • Maintain confidentiality of guest and proprietary information
  • Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
  • Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
  • Coordinate with Housekeeping to track and update room status in computer system
  • Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
  • Obtain vehicle license information and accurately record in guest's reservation file
  • Communicate with other departments to ensure guest requests are resolved without delay
  • Create reservations providing information regarding special rates, packages and cancellation policy(s)
  • Promote Hotel rewards program and provide details regarding membership and benefits
  • Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
  • Follow Health & Safety and Emergency policies and procedures
  • Maintain a clean and well organized work area
  • Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
  • Ability to multitask and work in fast paced environment
  • Ability to work various shifts including evenings, weekends and holidays
Physical Requirements

  • Lift, carry, push, pull, and place objects weighing up to 30 pounds
  • Standing for extended periods of time

Qualifications:

  • High School Diploma or equivalent
  • Minimum 1 year of customer service experience, previous hotel experience an asset
  • Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

Job Types:
Full-time, Permanent

Salary:
$17.00-$18.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Onsite parking
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Weekends as needed

Experience:

- customer service: 1 year (required)

Work Location:
In person