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Guest Services Representative

3 months ago

Edmonton, Alberta, Canada ILIYAN HOSPITALITY INC Full time
Position Overview

As a vital member of our team at ILIYAN HOSPITALITY INC, the Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for our guests.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and manage room assignments effectively.
  • Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
  • Information Provider: Offer insights about hotel amenities and local attractions to enhance guest experiences.
  • Checkout Procedures: Facilitate guest departures by calculating charges and processing payments.
  • Communication: Answer phone calls and relay messages promptly to ensure seamless communication.
  • Customer Service: Deliver exceptional service to meet and exceed guest expectations.
Work Environment

This role is set in a fast-paced environment, requiring the ability to stand for extended periods while maintaining a positive demeanor.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: A minimum of 7 months of relevant experience is preferred.
Employment Details
  • Job Type: Permanent
  • Language Requirement: Proficiency in English is essential.
  • Work Hours: 32 hours per week.