Administrative Support Agent
1 week ago
Job Posting Title:
Administrative Support Agent
Status:
Temporary (Fixed Term)
Job Description:
Reporting to the Manager of Disability Benefits - Outside Quebec, the Administrative Support Agent III supports the Disability and Life Insurance department with various administrative duties including handling incoming client calls, and responding to correspondence from various stakeholders (members, employers, doctors, etc.).
The Administrative Support Agent III also manages permanent disability claims, express pay life and disability claims in addition to other various administrative tasks assigned by management.
JOB DUTIES- Receiving phone calls and answering general questions.- If necessary, forwarding calls to the relevant Case Managers.- Validating insurance documents received in support of disability, life, critical illness and special products claims.- Setting up claims after verifying insurance coverage, amounts, and diagnosis where applicable.- Assigning claims to case managers per established processes.- Managing a caseload of permanent disability claims.- Handling Express pay Life claims, Quick pay and pay and close disability claims per established guidelines.- Handling requests to search for customer contact information and returned mail according to established procedures.- Sending medical report requests to physicians and hospitals.- Following-up with customers, employers and TPAs when there are missing documents or information is required.- Making payments on service charges. Registering direct deposits in system, if applicable and change direct deposit information when required.- Conducting follow-ups with suppliers in order to validate if certain services have been rendered by them.- As needed, preparing and sending correspondence.- Participate in group work organized under the supervision of the department.
REQUIRED SKILLS AND KNOWLEDGE
Education:
- Highschool diploma
- College diploma in administration is an asset
Skills:
- Exceptional client service skills.
- Intermediate PC skills including data entry, MS Word and MS Excel.
- Ability to work independently and as part of a team.
- Excellent communication skills (written & verbal).
- Analytical skills with a focused attention to detail, particularly with numbers, spelling and grammar.
- Strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients.
- Flexibility to balance conflicting priorities.
- Purpose :_
- True to its purpose, Beneva places people at the heart of its actions and contributes to the wellbeing of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services._
-
Toronto, Ontario, Canada The Travel Agent Next Door Full timeTravel Agent SupportThe Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses.Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support and...
-
Administrative Support Agent
1 week ago
Toronto, Ontario, Canada Beneva Full timeJob Posting Title:Administrative Support AgentLocation:TorontoAdditional Locations:Status:Temporary (Fixed Term)Job Description: Purpose :_ True to its purpose, Beneva places people at the heart of its actions and contributes to the wellbeing of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their...
-
Junior Travel Agent Trainer
1 week ago
Toronto, Ontario, Canada The Travel Agent Next Door Full timeThe Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...
-
Technical Support Agent
1 week ago
Toronto, Ontario, Canada Paligo Full timeDo you have an experience in delivering excellent support to customers with technical issues? Do you have a background in helping customer get the most out of a Software as a Service platform? If yes, this is a great opportunity for you _Paligo is now looking for a Technical Support Agent to join our global Technical Support team_Who we arePaligo is an...
-
Client Support Agent
2 months ago
Toronto, Ontario, Canada Independent Electricity System Operator Full timeThe opportunity Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.What...
-
Client Support Agent
1 week ago
Toronto, Ontario, Canada Independent Electricity System Operator Full timeThe opportunity Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.What...
-
Client Support Agent
3 weeks ago
Toronto, Ontario, Canada Independent Electricity System Operator Full timeThe opportunity Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.What...
-
Administrator, Client Support Services
1 week ago
Toronto, Ontario, Canada TMX Group Limited Full timeThe Client Support area coordinates the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is following issuer's regulatory responsibilities to distribute annual meeting and other related materials to their security holders. The Administrator, Client Support Services will...
-
Customer Support Agent
1 week ago
Toronto, Ontario, Canada Super Locksmith Services Full timeThe role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that client expectations are met and...
-
Administrator, Client Support Services
1 week ago
Toronto, Ontario, Canada TMX Full timeThe client support area administers the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is complying with issuer's regulatory responsibilities to distribute annual meeting and other related materials to their securityholders. The Administrator, Client Support Services will...
-
Clerical Support Agent
1 week ago
Old Toronto, Ontario, Canada Shutterfly Full timeAt Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years. What You'll Do Here Event Bag Assembly Assembles and creates bags with all required picture day...
-
Administrative Coordinator
1 week ago
Toronto, Ontario, Canada The Richards Group ReMax Full timeThe detail-oriented Administrative Coordinator will support agents, our clients, and our administrative manager.The Richards Group, the #1 Re/Max Hallmark team in Toronto, is seeking a detail-orientedAdministrative Coordinator to support our agents, clients, and administrative manager. Join our incredible team of energetic, talented, and supportive...
-
Marketing Co-ordinator
1 week ago
Toronto, Ontario, Canada The Travel Agent Next Door Full timeThe Travel Agent Next Door is Canada's largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a...
-
Door Repair Technical Support Agent
1 week ago
Toronto, Ontario, Canada beBee Professionals Full timeJob Offer: Door Repair Technical Support AgentbeBee Professionals is looking for a Door Repair Technical Support Agent to join our team in Toronto.The successful candidate will be responsible for providing technical support to customers and contractors in the door repair industry. This includes troubleshooting and resolving customer inquiries, providing...
-
Program Administrator
1 week ago
Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full timeWellspring Cancer Support Foundation is seeking a Program Administrator. This is a full-time position with benefits located onsite at Wellspring Westerkirk House, 105 Wellness Way, Toronto. Reporting to the Program Manager, the successful candidate will provide a variety of types of administrative support for Wellspring's cancer support team and will have...
-
Administrative Agent
1 week ago
Toronto, Ontario, Canada YMCA of Greater Toronto Full timeSalary Rate: $36,500 - Check out the YMCA's total compensation packageLocation: Multiple Locations in Toronto (2 Lansing Square, 4580 Dufferin Street, 365 Bloor Street East, 10 Milner Business Court, 1530 Albion Road)Work Hours: 37.5 hours per weekEmployment Type: Full Time Salaried Contract (11 months)Number of Vacancies:1Anticipated Start Date: May 20,...
-
Branch Administrator
1 month ago
Toronto, Ontario, Canada Right at Home Realty Full timeSalary: About Us:Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their...
-
Branch Administrator
3 weeks ago
Toronto, Ontario, Canada Right at Home Realty Full timeSalary: About Us:Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their...
-
Guest Support Services Agent
1 week ago
Toronto, Ontario, Canada Delta Hotels by Marriott Toronto Airport Full timeGuest Support Services AgentThe Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for...
-
Broker Support
1 week ago
Toronto, Ontario, Canada Experior Financial Group Full time $24Experior Financial Group Inc. is looking for a motivated individual who works well with others but is also able to work independently and thrives working with multiple tasks on the go. This position offers exciting challenges and the chance to learn new skills. This role best suits someone that enjoys interacting with clients, prioritizing, and considers...
