Technical Support Agent

1 week ago

Toronto, Ontario, Canada Paligo Full time
Do you have an experience in delivering excellent support to customers with technical issues? Do you have a background in helping customer get the most out of a Software as a Service platform? If yes, this is a great opportunity for you _Paligo is now looking for a Technical Support Agent to join our global Technical Support team_

Who we are
Paligo is an industry-leading SaaS company in the field of Component Content Management. We enable global team collaboration with our cloud-based CCMS product, developed to create, manage, publish and translate technical documentation.


We work with Fortune 500 customers worldwide such as Allianz, Amazon, Mitsubishi, the European Commission, Wrike, Gong and many more.

Our goal is to become the number one solution in the industry by providing an exceptional product, great value and excel at customer satisfaction - and now we need YOU to help us get to the next level

About the role


As a Technical Support Agent at Paligo you will have the important role of assisting our customers with technical issues, via Zendesk and Intercom.

You will be responsible and have full ownership of resolving customers issues related to the software, and also help to continuously improve Paligo's systems and processes related to the team.

As a Technical Support Agent you will learn how Paligo works and what it can do by working closely with and being supported by our amazing Development-team


Paligo has developed a reputation of delivering fast and friendly support, and the Technical Support team is a vital part of that.


About you
As a Technical Support Agent we want you to be adaptable and eager to learn new skills.

We are looking for you who loves to support customers on technical issues and find new opportunities of improving the service we provide.

As a Technical Support Agent you can communicate clearly, positively and objectively with comfort and ease and a people-person who enjoys customer interactions.

We are looking for a team-player who is willing to role thei sleeves up and jump in where needed, and work with cross-team collaboration to ensure that the customers has the best experience possible with solving their issues.

We also imagine that you have some of the following points in your resumé:

  • 2-3 years of experience in a Tech Support role
  • Experience in Zendesk or similar CRM system
  • Comfortable with sophisticated technical products and crossfunctional projects
  • Excellent troubleshooting skills
  • Fluent in English
  • Experience of HTML, JavaScript and CSS

Nice-to-haves:

  • Experience as a Technical Writer

What we offer
A position at the very center of what makes Paligo so unique.

Your work will have a tangible impact on the way that we operate and we promise you that you'll be challenged, pushed to develop your skill set and have the opportunity to work in a highly expansive company filled with amazing colleagues and customers worldwide To connect with our remote global team members, informal Zoom get-togethers is a must for us.

We believe in encouraging one another and in candid communication so everyone's voice is heard. We collaborate, brainstorm and learn together.

We also know that a culture promoting health helps us to make smarter decisions, prevents stress, and just makes us feel better so we regularly organize health-promoting activities.


We have a competitive benefits plan to offer you as well as flexible working hours - because we know that it is important to balance your work life and home life.

We strive to find the perfect work life balance and we do not intend to stop until we've found it

If you have read this far, there is really nothing stopping you from clicking the button to apply

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