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Front Desk Agent

3 months ago

Whistler, British Columbia, Canada Viaggio Hospitality Group Full time

Howe Sound Inn is a cozy twenty-room hotel located in downtown Squamish, BC, surrounded by the incredible views of The Chief, Mamquam Mountain & the Tantalus Mountain Range.

Howe Sound Inn is looking for dynamic individuals to join our guest services team.

Job description

  • Welcome guests on arrival in the lobby in a warm, friendly and professional manner
  • Ensure reservations/inquiries are handled correctly and accurately
  • Be knowledgeable about different room types, current rates, amenities, services and all hotel procedures and promotions
  • Check and ensure the accuracy of the reception float
  • Ensure to maintain proper confidentiality of hotel and guest information
  • Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
  • Ability to listen and respond in a calm, diplomatic manner to any guest issues
  • Excellent personal and presentation and communication skills
  • Book reservations by phone and process reservation with a high degree of accuracy
  • A passion for delivering exceptional levels of guest service
  • Expected to work shift work, including early mornings, evenings, weekends and holidays
  • Process online orders and take out food orders
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Ability to provide anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
  • MUST be a team player and able to work with every department in the hotel to achieve exceptional service.

Employment Credentials Requirements

  • Previous front desk experience an asset
  • Minimum of one year customer service
  • Good computer skills
  • Current ability to work legally in Canada

Job Types:
Full-time, Part-time

Salary:
$18.50-$20.00 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance

COVID-19 considerations:
We follow Covid-19 Safety Protocols

Work Location:
In person