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Front Desk Representative

2 months ago

Whistler, British Columbia, Canada Executive Hotels Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Check guests in and out of the hotel, ensuring a warm and welcoming experience
  • Handle guest complaints and concerns in a professional and timely manner
  • Oversee VIP guests, including arrivals and departures
  • Coordinate and multitask job duties in a fast-paced environment
  • Cross-train in all functions of the Front Office department, including Night Audit and Switchboard
  • Process guest accounts and maintain a balanced cash float
  • Provide excellent customer service, adhering to hotel standards
  • Greet guests as they enter and exit the hotel, providing information on hotel amenities and local attractions

Requirements:

  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work cohesively with colleagues as part of a team
  • Ability to work well unsupervised, at a fast pace, while maintaining quality standards
  • Impeccable grooming and presentation
  • Fluent English language skills, both written and verbal
  • Commitment to providing excellent service and exceeding guest expectations
  • Availability to work varying shifts, overtime, weekends, and holidays