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Business Support, Customer Service
3 months ago
Bilingual Contact Center / Customer Service Agent
Job Description (Remote Worker)
Please note that this role is for a remote working position in an afternoon, evening and weekend shift capacity. Fluent bilingualism in French and English and high-speed internet connectivity are mandatory requirements for the role.
What this job involves
The remote Contact Center Representative will provide superior client service and build positive customer relationships with client personnel, service providers, and business partners. Meet or exceed internal business unit and external client Key Performance Metrics. Provide easy, efficient, professional, knowledgeable, and productive customer experience for all customers.
RESPONSIBILITIES
Works well autonomously in a remote work environment.
Provide accurate and timely client work orders which result in highly satisfied customers.
Maintain individual daily productivity statistics/performance metrics.
Monitor telephony queues in real-time to maximize productivity and ensure daily/monthly/annual performance indicators are met.
Team player with the ability to share and communicate ideas.
Be able to quickly adapt to change and be comfortable in a structured, high-volume environment.
1 year in a Customer Service environment (preferred).
Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary.
Ability to multi-task and prioritize.
Good analytical, and people skills is a must.
Detail oriented with highly developed problem-solving skills.
Excellent attendance and punctuality essential.
Strong data entry skills with a focus on details and accuracy.
Bilingualism in French & English is mandatory
Agent de service à la clientèle/centre de service bilingue
Description du poste (télétravail)
Veuillez noter que ce rôle est en télétravail pour un quart de travail en après-midi, en soirée et en fin de semaine. Le bilinguisme en français et en anglais ainsi que la connectivité à l'internet haute vitesse sont des exigences obligatoires pour le poste.
Ce que ce travail implique
Le représentant du centre de service en télétravail fournira un service à la clientèle de qualité supérieure et établira des relations positives avec les clients, les fournisseurs de services et les partenaires commerciaux. Atteindre ou dépasser les indicateurs de performance des clients interne et externes. Fournir une expérience client facile, efficace, professionnelle, bien informé et productive à tous les clients.
LES RESPONSABILITÉS
Fonctionne bien de manière autonome dans un environnement de travail à distance (télétravail)
Répondre aux appels entrants, des courriels et des demandes Web provenant d'une variété d'installations nationale et internationale d'une manière professionnelle, patiente et bien informé.
Fournir des bons de travail précis et opportuns qui se traduisent par des clients hautement satisfaits.
Tenir à jour les statistiques quotidiennes individuelles de productivité et les mesures de rendement.
Surveillez les temps d'attentes des appels en temps réel afin de maximiser la productivité et s'assurer que les indicateurs de performances quotidiens, mensuels et annuels sont respectés.
Capacité de travailler en équipe pour partager et communiquer des idées au sein de l'équipe.
Être en mesure de s'adapter rapidement au changement et d'être à l'aise dans un environnement structuré et à volume élevé.
**Ça vous ressemble ? Pour postuler, vous devez être**:
1 ans dans un environnement de service à la clientèle (de préférence).
Compétences efficaces en communication verbale et écrite avec la capacité de poser les questions appropriées et de gérer des situations difficiles ou stressantes au besoin.
Capacité à effectuer plusieurs tâches et à établir des priorités.
Avoir des compétences d'analyse et de relations humaines est indispensable.
Être axés sur les détails avec des compétences très développées en résolution de problèmes.
Excellente assiduité et ponctualité est essentielles.
Solides compétences en saisie de données en mettant l'accent sur les détails et l'exactitude.
Le bilinguisme en français et en anglais est obligatoire
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an i
