Officer IT Workplace Management

1 week ago

Edmonton, Alberta, Canada Canadian National Railway Full time
At CN, we work together to move our company—and North America—forward.

Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.

You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us

Job Summary


The role of Officer IT Workplace Management is to ensure that business in a particular geographical territory have appropriate and timely accesses to I&T products and services.

The Officer IT Workplace Management will act as a liaison between IT and the business to communicate and assess impacts on the business.

For example, planned events within IT Infrastructures and Applications that have the potential of affecting business processes, and unplanned events such as major technology incidents that are causing outages and degradation of IT service.

The Officer IT Workplace Management will also participate in the delivery of I&T projects by ensuring a proper integration of solutions and provide end users with support and guidance to I&T product and services.


Main Responsibilities

Business Relationship Management

  • Identifies, addresses and tracks customer issues and escalate the business impact of major technology incidents
  • Ensure communication, planning and logistic for upcoming IT events; maintenance windows, planned outages and changes in equipment and software
  • Manage within the regional territory the IT portion of major facility and employee relocations or major hardware and software deployments
  • Supervise the delivery of IT projects by ensuring a proper integration of solutions and provide end users with support and guidance to related IT products and services
  • Oversee distribution of I&T assets
  • Support the business in the development of their business resumption recovery plans and ensure definition of the IT portion of the business resumption recovery plans
  • Coordinate team meetings and internal IT sessions
  • Supervise local tours in the region
  • Manage business expectations

Education/Certification/Designation

  • Bachelor's degree in computer science or equivalent work experience

General Skills/Knowledge

  • Excellent understanding of IT infrastructure components and relationships
  • Technical understanding of IT ecosystems, particularly for large companies
  • Excellent business understanding (rail operations, multimodal logistics, train operations and track and engineering functions) and the relationship they have with existing IT services
  • Excellent customer service skills
  • Ability to plan and organize work and processes; ability to direct multiple projects and meet deadlines
  • Highly autonomous with strong organizational skills
  • Adapts rapidly to changing circumstances and effectively manage stress levels
  • Ability to network across the organization and build positive customer relationships
  • Excellent verbal/written communication and interpersonal skills required. Including the ability to provide written and verbal instructions.
  • Good understanding of Windows operating systems
  • Good understanding of IP switches/routers, networking concepts and Telecom services
  • Excellent computer skills with an overall understanding of MS Office, O365, Microsoft eco system, etc
  • ITIL framework knowledge of key Operations processes
  • Strong decisionmaking skills
  • Very good prioritization capabilities

Experience

  • Minimum 57 years overall IT work experience
  • IT Services experience in a railroad environment or a transportation logistics company
***
Assets

  • Knowledge of railroad operations
  • Knowledge of ITSM tools (ServiceNow)
  • ITIL certifications

Working Conditions

  • This role will require physical presence in Edmonton.
  • The job function will require on call duties outside business hours
  • Work performed in a combination of office environment, outdoors in varying weather conditions and requires adherence to safety policies and procedures.

About CN
CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S.

through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, pro

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