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Service Broker
3 months ago
Are you: A team player who finds joy in assisting clients through challenges? Result-oriented and driven to tackle new opportunities? Looking for a company that values your growth and development? This could be the perfect fit for you.
Location: Windsor, ON – Offering in-office, hybrid, and remote work options open to candidates nationwide.
Who we are: HUB Customer Central (HCC) stands out as a top insurance contact center in Canada, with cutting-edge technology and digital expertise that sets us apart in the industry. As a part of HUB International, the 5th largest global insurance brokerage, we boast a team of over 13,000 employees and 475+ offices.
Our Uniqueness: HUB was honored with the prestigious Stevie Award for Employer of the Year - Insurance in 2021, acknowledging our dedication to employee growth, development, and well-being.
We also have a strong community focus through our program HUB Gives, encouraging employees to contribute their time and skills to community causes where we live, work, and play.
The Role: Kickstart your career with limitless opportunities No prior insurance experience? Not a problem. We provide comprehensive training, including support to obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already licensed and experienced? Apply now to explore what HCC has in store for you.
As a Service Broker for home and auto insurance, you'll receive training, competitive pay, benefits, and a chance to grow. Salaries begin at $45,000 for non-licensed candidates, with potential salary growth and range from $50,000 to $60,000 for licensed and experienced individuals.
Responsibilities:
- Assess client needs and make informed decisions on policy coverage adjustments. Provide guidance and advice to clients.
- Create seamless client experiences.
- Communicate with clients through various channels.
- Process changes and renewals.
- Focus on client retention and policy management.
- Offer claim counseling within company guidelines.
- Maintain knowledge of relevant systems.
- Document client interactions accurately.
- Refer files for approval when necessary.
- Stay prepared and receptive to coaching.
Skills and Requirements:
- High School diploma.
- Previous customer service success.
- Ability to multitask and communicate effectively.
- Calm under pressure with a positive attitude.
- Desire to work in a dynamic team environment.
- French and English proficiency is a bonus.
- No prior insurance experience needed.
The Perks:
- Health and Dental Benefits.
- RRSP Company Matching Program.
- Paid time off.
- Employee discounts.
- Corporate discounts.
- Employee Assistance Program.
- Health and wellness initiatives.
- Recognition programs and growth opportunities.
Our Commitment:
- Promoting continuous learning.
- Dedicated leadership for your success.
- Listening to and implementing employee ideas.
- Appreciation for your hard work.
Take the first step toward a rewarding career with growth opportunities in a dynamic company. Reach out if you need assistance during the application process.
#WeAreHCC
Department: Account Management & Service
Experience: Less than 1 year of relevant experience
Travel: No Travel Required
Education: High school or equivalent
Hi, we're HUB.
In a rapidly changing world, we offer advice to businesses and individuals on preparing for the unexpected. Partner with us to access a network of experts for risk services, claims management, and compliance support. Rest assured that what matters to you will be safeguarded through tailored insurance solutions and advocacy.
About HUB International
Based in Chicago, HUB International Limited (HUB) is a global insurance broker providing comprehensive insurance products and services. With specialists across North America, HUB ensures peace of mind for clients through tailored solutions and dedicated advocacy. Visit our website for more information.
