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Service Broker
2 months ago
We are seeking a highly motivated and customer-focused Service Broker to join our team at 10169 Cia Hub Canadian Insurance Alliance. As a Service Broker, you will be responsible for providing exceptional customer service and ensuring that our clients receive the best possible insurance solutions.
Key Responsibilities:- Assess client needs and provide sound judgment when reviewing, modifying, and adding coverage to policies.
- Create a seamless experience for our clients through effective communication and problem-solving.
- Process requested changes or renewals in a timely and efficient manner.
- Actively pursue opportunities to retain and account-round client policies.
- Provide claim counseling and assistance to clients within company guidelines.
- Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
- Document all details of client requests and conversations in the appropriate system.
- Refer files requiring approval to the designated individual with recommendations for handling.
- Exhibit accountability with regard to readiness in handling client contact opportunities.
- High School diploma
- University degree, college diploma, or the equivalent combination of formal education and experience is preferred but not required
- Previous success in customer service and a strong desire to help customers
- Ability to multitask in a contact center environment
- Excellent verbal and written communication skills
- Ability to stay calm under pressure
- Positive and enthusiastic attitude
- Desire to work in a dynamic team environment
- Bilingual in French and English (an asset)
- Group Health and Dental Benefits
- RRSP Company Matching Program
- Paid vacation, sick, and personal days
- Employee discounts on personal, home, and auto insurance policies
- Corporate discounts on gym memberships and other services/products
- Company-paid Employee and Family Assistance Program
- Health and wellness initiatives
- Ongoing recognition programs and opportunities for advancement
- An environment that fosters continuous learning and improvement
- A leadership team dedicated to your growth and success
- To listen. Our employees have great ideas. We implement them.
- Appreciation of your efforts. Every day.
We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
