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Service Broker

2 months ago

Windsor, Ontario, Canada 10169 Cia Hub Canadian Insurance Alliance Full time
Job Title: Service Broker

We are seeking a highly motivated and customer-focused Service Broker to join our team at 10169 Cia Hub Canadian Insurance Alliance. As a Service Broker, you will play a critical role in providing exceptional customer service and ensuring that our clients receive the best possible insurance solutions.

Responsibilities:
  • Assess client needs and provide sound judgment when reviewing, modifying, and adding coverage to policies.
  • Create a seamless experience for our clients through effective communication and problem-solving.
  • Process requested changes or renewals in a timely and efficient manner.
  • Actively pursue opportunities to retain and account-round client policies.
  • Provide claim counseling and assistance to clients within company guidelines.
  • Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
  • Document all details of client requests and conversations in the appropriate system.
  • Refer files requiring approval to the designated individual with recommendations for handling.
  • Exhibit accountability with regard to readiness in handling client contact opportunities.
Requirements:
  • High School diploma
  • University degree, college diploma, or the equivalent combination of formal education and experience is preferred but not required
  • Previous success in customer service and a strong desire to help customers
  • Ability to multitask in a contact center environment
  • Excellent verbal and written communication skills
  • Ability to stay calm under pressure
  • Positive and enthusiastic attitude
  • Desire to work in a dynamic team environment
  • Bilingual in French and English (an asset)
Perks:
  • Group Health and Dental Benefits
  • RRSP Company Matching Program
  • Paid vacation, sick, and personal days
  • Employee discounts on personal, home, and auto insurance policies
  • Corporate discounts on gym memberships and other services/products
  • Company-paid Employee and Family Assistance Program
  • Health and wellness initiatives
  • Ongoing recognition programs and opportunities for advancement
Our Commitment:
  • An environment that fosters continuous learning and improvement
  • A leadership team dedicated to your growth and success
  • To listen. Our employees have great ideas. We implement them.
  • Appreciation of your efforts. Every day.