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Service Broker

2 months ago

Windsor, Ontario, Canada 10169 Cia Hub Canadian Insurance Alliance Full time
About Us

10169 Cia Hub Canadian Insurance Alliance is a leading insurance contact center in Canada, offering a unique blend of technology-driven and digital expertise. As an industry trailblazer, we are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.

Our Commitment

We are committed to fostering a dynamic work environment that encourages continuous learning and improvement. Our leadership team is dedicated to your growth and success, and we value the contributions of our employees. We believe in contributing to the communities we serve and offer a formal community involvement program.

The Role

We are seeking a Service Broker to join our team. As a Service Broker, you will be responsible for assessing the needs of our clients and providing sound judgment when reviewing, modifying, and adding coverage to policies. You will also be responsible for creating an effortless experience for our clients, communicating with them through various channels, and processing requested changes or renewals.

Responsibilities
  • Assess client needs and apply sound judgment when reviewing, modifying, and adding coverage to policies.
  • Create an effortless experience for our clients.
  • Communicate with clients through various channels.
  • Process requested changes or renewals.
  • Actively pursue opportunities to retain and account-round client policies.
  • Provide claim counseling and assistance to clients within company guidelines.
  • Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
  • Document all details of client requests and conversations in the appropriate system.
  • Refer files requiring approval to the designated individual with recommendations for handling.
  • Exhibit accountability with regard to readiness in handling client contact opportunities.
  • Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.
Requirements
  • High School diploma.
  • University degree, college diploma, or the equivalent combination of formal education and experience is preferred but not required.
  • Previous success in customer service and a strong desire to help customers.
  • Ability to multitask in a contact center environment.
  • Excellent verbal and written communication skills.
  • Ability to stay calm under pressure.
  • Positive and enthusiastic attitude.
  • Desire to work in a dynamic team environment.
  • Bilingual in French and English (an asset).
  • Insurance experience is not required.
The Perks
  • Group Health and Dental Benefits.
  • RRSP Company Matching Program.
  • Paid vacation, sick, and personal days.
  • Employee discounts on personal, home, and auto insurance policies.
  • Corporate discounts on gym memberships and other services/products.
  • Company-paid Employee and Family Assistance Program.
  • Health and wellness initiatives.
  • Ongoing recognition programs and opportunities for advancement.