Deskside Technical Support Specialist

2 weeks ago

Ottawa, Ontario, Canada Lockheed Martin Canada Full time

About the role

1. Desktop support responsible for end user computing, including hardware, software and account issues.
2. Maintain & Support AV equipment in conference rooms and provide additional audio/visual support for events including town-hall meetings, VTC and webcasts.
3. Printer support.
4. Windows OS installation, test and deploy windows images to LM Canada systems.
5. Software installation & support
6. Ensure IT practices are completed in accordance with LM Security practices.
7. IT purchase requisitioning.
8. Maintain accurate inventory of computer hardware and other IT equipment.
9. Professional communication.
10. Excellent customer service skills

What you bring to the role

  • Excellent customer service and follow-up skills.
  • Excellent interpersonal skills when dealing with IT customers, other employees, and management or guests
  • Proactive with the ability to work autonomously
  • Able to prioritize tasks
  • Resourcefulness and good judgment in problem-solving skills
  • Perform thorough troubleshooting and research
  • Able to follow detailed instructions from start to finish
  • Strong documentation and record-keeping skills
  • Good knowledge of current Microsoft Windows desktop operating systems and Microsoft 365 applications
  • Understanding of how systems interact with one another
  • Experience supporting audio/visual for use in conference rooms

Additional skills desired for the role

  • Community college with a diploma (technician) and/or 2 years of related experience

What we offer you

We walk our talk when it comes to work/life balance Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee:

  • Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
  • Competitive compensation
  • Time to recharge with vacation, personal days, holidays, and parental leaves
  • Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:
    • Virtual Health Care (24/7 access to medical professionals)
    • A Wellness Spending Account to aid in your wellness journey
    • Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
    • Medical Travel Insurance
    • Onsite fitness facilities at our main office locations
  • A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
  • Employee discounts to save on goods, services and various recreational activities
  • Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:
    • Free learning resources through a modern and engaging platform
    • Education Assistance Program
    • Reimbursement for a professional membership
    • Self-directed Mentoring

About us

Lockheed Martin Canada is the Canadian-based arm of Lockheed Martin Corporation, a global security and aerospace company employing 115,000 people worldwide, including more than 1,300 Canadians. By applying innovative approaches of our highly skilled and experienced Canadian workforce, we have been Canada's trusted defence and aerospace partner for over 80 years. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of programs from advanced naval technology products and unmanned systems software to providing delivery and in-service support of the latest military aircraft to commercial engine repair and overhaul capabilities. This position is part of the corporate enterprise operations team supporting all Lockheed Martin business areas and interests across Canada.

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