Onsite Deskside Support Analyst

2 weeks ago

Ottawa, Ontario, Canada Compugen Inc Full time

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day,


our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational

excellence at scale to deliver exceptional, customer-focused experiences.


If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you.

Join us and help us make a difference.

Role:
Onsite Deskside Support Analyst

Location:

Ottawa (Ontario)
The

Deskside Support Analyst is an expert in Customer Experience. They will have diverse technical skills and have a deep understanding of system functionality making them leaders in the Information Technology industry.

Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance.
  • Showcase new technology to business users
  • Performing troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Troubleshoot mobile devices, phones, printers and other computer and telecommunications equipment.
  • Daily incident management
  • Daily request fulfillment
  • End User Device reimaging
  • Requests for the installation, upgrade, relocation and removal of End User Devices
  • Requests for the installation, upgrade and removal of software packages
  • Performs other duties as required

Qualifications:

Technical Skills:
Active Directory/Azure Active Directory, Exchange, MS Office Suite, O365, Microsoft 365 Admin Centre, knowledge on how to work with VMs

  • Desired education: Diploma or Bachelor's Degree in IT based program
  • Required experience:
Information Technology: 2 years minimum

  • A Technical Diploma or University degree in Computer Science or related field is an asset.
  • ITIL Certification Desirable
  • Knowledge of an incident and problem management tools and processes
  • Strong Windows 10 OS knowledge
  • Strong troubleshooting skills
  • Experience supporting Office Suite of products
  • Good written and verbal communication skills
  • Bilingual skills (English/French) as asset
  • A sense of urgency to complete tasks and assignments
  • Ability to take direction and follow practices and procedures consistently and accurately
  • Good time management skills
  • Excellent interpersonal and client service skills
  • Ability to work independently as well as in a team environment.

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process.

We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation,

the hiring manager and the human resources contact will work with you to meet your needs.

  • Onsite Deskside Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Nova Networks Inc. Full time

    NOVA Networks is seeking an onsite deskside support specialist for our local Hospital Client. You will someone that the client staff can turn to for assistance with their computing devices.Your experience should include: Responding to client staff issues, diagnosing and identifying the desktop or networked device problem and resolving it Conducting...

  • Org. Effectiveness, Business Support Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Org. Effectiveness, Business Support AnalystTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant...

  • Support Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Bank of Canada Full time

    Support AnalystTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant impact on the economic and...

  • Deskside Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Lockheed Martin Canada Full time

    About the role 1. Desktop support responsible for end user computing, including hardware, software and account issues.2. Maintain & Support AV equipment in conference rooms and provide additional audio/visual support for events including town-hall meetings, VTC and webcasts.3. Printer support.4. Windows OS installation, test and deploy windows images to LM...

  • Deskside Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Lockheed Martin Canada Full time

    About the role 1. Desktop support responsible for end user computing, including hardware, software and account issues.2. Maintain & Support AV equipment in conference rooms and provide additional audio/visual support for events including town-hall meetings, VTC and webcasts.3. Printer support.4. Windows OS installation, test and deploy windows images to LM...

  • Deskside Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Lockheed Martin Corporation Full time

    Information Technology Ottawa, ON 15354BRAbout the role 1. Desktop support responsible for end user computing, including hardware, software and account issues. 2. Maintain & Support AV equipment in conference rooms and provide additional audio/visual support for events including townhall meetings, VTC and webcasts. 3. Printer support. 4. Windows OS...

  • Support Analyst

    2 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Support Analyst to join our team in Ottawa. The successful candidate will be responsible for providing technical support to our customers and internal teams.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as a minimum of two years of experience in a technical support...

  • Technical Field Support Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a Technical Field Support Analyst to join our dynamic IT Infrastructure Operations & Delivery team in Ottawa.**Job category: Information technologyJob posting ID: 4503Employment status:Regular full-timePossible schedule/FTE:Classification:BT OPSEU 477Salary/Rate of pay:$32.05/hrApplication deadline:Somewhere in Canada...

  • Business Analyst

    2 weeks ago

    Ottawa, Ontario, Canada 2i Solutions, Inc Full time

    There is a 10 month contract opportunity for Business Analyst – INT in Ottawa.Reliability level security clearance is a must.Must have Experience in contributing to the success of a range of small-to-medium initiatives with escalating levels of complexity and business criticality.Experience in a business analyst role and / or in other relevant roles within...

  • Business Analyst

    2 weeks ago

    Ottawa, Ontario, Canada TEEMA Full time

    Job Title: Business AnalystLocation: Nepean, OntarioOverview:Our client in Ottawa, ON seeks a Business Analyst for a 12-month contract (possible extension up to another 12 months). The role offers a mix of remote and onsite work flexibility, while necessitating proximity to Ottawa for occasional meetings.What you will be doing:Acting as the main subject...

  • Supportability and Reliability Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Thales Canada Inc., Defence and Security Full time

    Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.For decades,...

  • Technical Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Maplesoft Group Full time

    Title Technical Analyst (Onsite)Location Ottawa, ONStart DateLanguage EnglishSalary NegotiableSecurity Clearance Top SecretDuration 12 Months with possibility of extensionDate PostedJob ID 13190Maplesoft Group is currently seeking a Technical Analyst (Onsite) for our Federal Government client.The following responsibilities are associated with the "Statement...

  • IT Support Analyst

    2 weeks ago

    Ottawa, Ontario, Canada Regional Group Full time

    IT Support AnalystAbout Us:At Regional Group, we're not your typical real estate company - we're innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of development...

  • Business Analyst

    2 weeks ago

    Ottawa, Ontario, Canada RealDecoy Full time

    Salary:SummaryAs a Business Analyst (for technical and software solutions supporting strategic decision making), you will be responsible for gathering, analyzing, and documenting business requirements and translating them into technical solutions. You will work closely with client stakeholders, consultants, and software developers to ensure that the...

  • Business Analyst

    2 weeks ago

    Ottawa, Ontario, Canada RealDecoy Full time

    SummaryAs a Business Analyst (for technical and software solutions supporting strategic decision making), you will be responsible for gathering, analyzing, and documenting business requirements and translating them into technical solutions. You will work closely with client stakeholders, consultants, and software developers to ensure that the developed...

  • technical support analyst

    2 weeks ago

    Ottawa, Ontario, Canada Veryk Inc Full time

    Education: Bachelor's degreeExperience: 2 years to less than 3 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network...

  • Help Desk Support Analyst

    2 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Help Desk Support AnalystbeBee Professionals is looking for a Help Desk Support Analyst to join our team in Ottawa. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field At...

  • Business Systems Analyst

    2 weeks ago

    Ottawa, Ontario, Canada TV2 Consulting Full time

    Business Systems Analyst (BSA) with a strong background in the Scaled Agile Framework (SAFe). The ideal candidate will excel in collaborating with cross-functional agile teams, defining requirements, and prioritizing features. Adept at bridging the gap between business needs and technical solutions, they should have hands-on experience in Program Increment...

  • Business Systems Analyst

    2 weeks ago

    Ottawa, Ontario, Canada TV2 Consulting Full time

    Business Systems Analyst (BSA) with a strong background in the Scaled Agile Framework (SAFe). The ideal candidate will excel in collaborating with cross-functional agile teams, defining requirements, and prioritizing features. Adept at bridging the gap between business needs and technical solutions, they should have hands-on experience in Program Increment...

  • technical support analyst

    2 weeks ago

    Ottawa, Ontario, Canada Veryk Inc Full time

    Education: Expérience: EducationBachelor's degreeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsCollect, organize and maintain a problems and solutions log for use by other technical support analystsProvide business systems, network and Internet...