Technical Support Specialist

1 week ago

Ottawa, Ontario, Canada Entrust Datacard Full time
Career Growth, Flexibility and Collaboration


Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe.

Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company:

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.


We Believe:
Securing identities is most effective when we value all identities.

We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.

We're looking for a Technical Support Specialist (Hybrid Ottawa or Dallas)- We offer flexibility- We offer a diverse work environment- Futureproof your career with a job in information security

How you will make an impact:

  • Interact daily with customers in order to identify, document and resolve customer issues.
  • Provide timely, reliable and professional service to internal and external customers.
  • Interact with various functional departments to provide timely and accurate solutions to end customers.
  • Research, test, and troubleshoot customer issues within our VM lab environment in coordination with experienced PKI Engineers and Developers.
  • Develop and clearly document policies and procedures to help strengthen the business.
  • Raise software capability enhancements to R&D based upon business requirements of EDC and customer base.
  • Provide reporting on customer Service Requests to management and to customers on planned status calls.
  • Participation in an on-call rotation (limited nights, weekends, and occasional holidays).


Qualifications:


Basic Qualifications- 1+ years of experience working in a direct technical support role (software / hardware), or an IT Help Desk role.- College or University graduate with degree in IT preferred, or additional, equivalent work experience.- General knowledge of Enterprise Security practices.- Demonstrated experience with Microsoft and Linux based operating systems. Strong analytical, troubleshooting, organizational, and problem-solving skills.- Ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.- Experience with virtualization software knowledge, such as, VMWare ESXi server.- Intermediate understanding of Microsoft business tools (e.


g:
Excel, Visio, Outlook, PowerPoint, Teams).- Ability to work in a collaborative team environment.- CompTIA Network+ or other related certification- Detail-oriented, deadline driven, self-directed and organized individual.- Professional working proficiency in English language communication skills: speaking, listening, writing, and reading.

Preferred

Qualifications:

  • Knowledge of Entrust products, certificate management (PKI /.X509), SSL authentication (2FA), single signon, identity management, fraud detection or access control products.
  • Databases (e.g., Oracle, PostgreSQL), and LDAP directories (e.g., Active Directory, Red Hat DS, OpenLDAP).
  • Exposure to Hardware Security Modules and Security Tokens (e.

g:

products from nCipher, Gemalto, Thales).- Applied experience with Salesforce, or other CRM (Customer Relationship Management) tools.- Experience with collaboration and issue tracking tools, such as Confluence, Jira, and Jenkins.- Experience with virtualization software knowledge, such as, VMWare ESXi server.- Scripting Languages such as Java, JavaScript and Python are an asset.- Knowledge of ITIL methodology and implementation.- Experience or training with secure cloud services platforms, such as AWS or Azure.- Proficiency in other languages (French, Spanish, German, Japanese) will be a strong asset.

Why Should You Apply?- Leader in the security industry- Friendly, supportive & knowledgeable teams- Opportunities for on-the-job training- You'll help secure identities

For more information, visit

  • Follow us on
LinkedIn

,

Facebook

,

Instagram

, and

YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

LI-XT1
- ._

  • For US roles, or where applicable:_
Entrust is an EEO/AA/Disabled/Veterans Employer

Recruiter:
Xochitl Ticas Lara

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Dentons Full time

    Ottawa, ON, CA- Jun 29, 2023Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 20,000 individuals in more than 200 offices across 82...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada DNSnetworks Corp Full time

    Salary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...

  • Technical Support Specialist

    2 months ago

    Ottawa, Ontario, Canada DNSnetworks Corp Full time

    Salary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...

  • Technical Support Specialist, Temporary Full Time

    1 week ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Champlain Full time

    Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Technical Support Specialist, Helpdesk

    1 week ago

    Ottawa, Ontario, Canada Defence Construction Canada Full time

    **Flexible and hybrid work schedule** The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and...

  • Technical Simulations Specialist

    1 week ago

    Ottawa, Ontario, Canada Queensway Carleton Hospital Full time

    General Posting InformationPOSITION: Technical Simulations SpecialistDEPARTMENT: Nursing Professional PracticeCONDITIONS: Temporary Fulltime for approximately twelve (12) monthsSHIFTS:Days- WAGE RANGE: Scale Minimum MaximumNONU $32.63/hr $39.19/hrSUMMARY:Under the direction of the Nursing Professional Practice Manager and Clinical Nurse Educator (Simulation...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Fortinet Full time

    Fortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products...

  • Technical Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Microsoft Canada Full time

    OverviewAre you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success.The main goal of Microsoft Technolical Specialists (TS) is to win the technical decision of customers to...

  • Technical Specialist

    1 month ago

    Ottawa, Ontario, Canada Microsoft Canada Full time

    OverviewAre you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success.The main goal of Microsoft Technolical Specialists (TS) is to win the technical decision of customers to...

  • Computer Support IT Specialist

    1 week ago

    Ottawa, Ontario, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension.The IT Support Specialist will have the following responsibilities: Maintain and oversee server and network operations; Provide basic technical support to office staff both onsite and remotely; Respond promptly...

  • Technical Publications Specialist

    1 week ago

    Ottawa, Ontario, Canada PROVINCIAL AEROSPACE LTD Full time

    PAL Aerospace is a proud partner of Airbus Defence & Space for the Government of Canada's Fixed Wing Search and Rescue (FWSAR) aircraft replacement program. PAL Aerospace will be responsible for the In-Service Support which covers all aspects of the maintenance work not undertaken by Royal Canadian Air Force technicians. It will include high-value work such...

  • Technical Specialist

    1 week ago

    Ottawa, Ontario, Canada MAG Management Corporation Full time

    About the CompanyMyers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents' councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve.We stand behind a...

  • Brand Technical Specialist

    1 week ago

    Ottawa, Ontario, Canada IBM Computing Full time

    IBM Storage Canada Brand Technical Specialist, Ottawa in Ottawa , Ontario A Technical Sales Representative role (what we internally call a, 'Brand Technical Specialist') within IBM storage means co-creating with clients and colleagues in one of the most trusted, respected and awarded teams in it's space. When clients want cyber resiliency they think of IBM...

  • Bilingual Virtual Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Xplore Inc. Full time

    Position Overview:Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa, ON area to fully train and work all from the comfort of your own homeWe are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be...

  • IT Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Health Standards Organization Full time

    IT Support Specialist, Digital House Terms: Full-time permanent The IT Support Specialist is a crucial member of the Digital House team, responsible for providing fast and effective technical assistance (Tier 1) on computer systems. They will play a pivotal role in ensuring the smooth operation of IT services by addressing technical queries, offering...

  • Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Teldio Full time

    Teldio is a small, fast-growing tech company in Ottawa, which is part of the Wesley Clover portfolio. We specialize in helping customers integrate and automate enterprise systems and equipment.Teldio is seeking a tech-savvy, skilled and energetic individual to join and assist our Support team. Teldio Support work largely involves guiding different parties...

  • Technical Sales Specialist, Application

    1 week ago

    Ottawa, Ontario, Canada Google Full time

    Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience as a Technical Sales Specialist in a cloud computing environment or a customerfacing role.Preferred qualifications: Advanced degree in Computer Science, Engineering, Mathematics, or a related technical field. Experience in largescale deployments, developing...

  • Application Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Egg Farmers of Canada Full time

    Egg Farmers of Canada (EFC) is seeking an Application Support Specialist to join the Corporate Services team. The ideal candidate for this position will have 1-2 years of experience performing application support in a Windows environment while providing exceptional customer service to colleagues/clients. The Application Support Specialist is responsible for...

  • Client Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Civix Full time

    Client Support Specialist Our company is seeking to hire a Client Support Specialist to join the Client Services team within our EM Grants Business Unit based in Ottawa, Ontario, Canada.The EM Grants team has a Grants Management software product that is used by Emergency Management Agencies in the United States to manage Federal and State Grant money mainly...

  • Marine Propulsion System Technical Specialist and

    1 week ago

    Ottawa, Ontario, Canada Thales Full time

    Location: Ottawa 1 Chrysalis, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.For...