![Xplore Inc.](https://www.jobillico.com/medias/logo-entreprise/0/0/exp_logo_25771_en_2022_09_13_09_27_02.png)
Bilingual Virtual Technical Support Specialist
1 week ago
Position Overview:
Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Ottawa, ON area to fully train and work all from the comfort of your own home
We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies.
You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home.
You will be ready to tackle this position after completing at-home learning with our robust training program.In order to work remotely, Xplore requires that you meet and the following criteria:
- A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am
- 2:00am Atlantic time.
- Highspeed internet connection with download speeds of at least 25mbps installed (speed tests required)
We offer:
- Competitive compensation package
Eligible for an additional employee loyalty bonus of up to $1000
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
Key responsibilities include:
- Providing high quality customer service within Xplore's service level and quality guidelines.
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
- Bilingualism (French/English) is an asset.
- Experience in a contact center environment considered an asset.
- Previous remote working experience is an asset.
- Strong customer focus and a willingness to learn.
- Selfmotivated with a demonstrated ability to work independently and manage your time effectively.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- A high level of accountability and trustworthiness.
- Welldeveloped interpersonal and customer service skills.
- Strong time management and organizational skills.
- Ability to analyze and solve problems with strong attention to detail.
- Ability to prioritize and multitask while adapting in a fastpaced work environment.
Condition of employment:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada's Fibre and 5G broadband company for rural living.
Founded in Woodstock, New Brunswick, Xplore has become one of the country's largest facilities-based telecommunications providers for residential and business customers.
Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians.Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
-
Bilingual Office Support Specialist
1 week ago
Ottawa, Ontario, Canada Resonaite Full timeOur client is looking for an onsite, bilingual (EN/FR), contract based Desktop/Intune Specialist to provide Windows build support. Downtown Ottawa Support deployment of Windows image/builds, application packages, security updates, and drivers for laptops and desktops according to company standards and policies Diagnose and resolve hardware and software...
-
Technical Support Specialist, Helpdesk
1 week ago
Ottawa, Ontario, Canada Defence Construction Canada Full time**Flexible and hybrid work schedule** The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and...
-
Bilingual Saas Customer Support Specialist
1 week ago
Ottawa, Ontario, Canada Acuity Insights Full timePicture a world where colleges and universities can see applicants' full potential, looking beyond just grades in the admission process. Then, imagine these schools having easy-to-use tools that help support students throughout their entire educational journey, leading to the successful graduation of well-trained professionals. Imagine doctors, nurses,...
-
Technical Support Specialist
1 week ago
Ottawa, Ontario, Canada Entrust Datacard Full timeCareer Growth, Flexibility and CollaborationEntrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impactThe Company: Entrust relies on...
-
Technical Support Specialist
1 week ago
Ottawa, Ontario, Canada Dentons Full timeOttawa, ON, CA- Jun 29, 2023Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 20,000 individuals in more than 200 offices across 82...
-
Technical Support Specialist
3 weeks ago
Ottawa, Ontario, Canada DNSnetworks Corp Full timeSalary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...
-
Technical Support Specialist
2 months ago
Ottawa, Ontario, Canada DNSnetworks Corp Full timeSalary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...
-
Bilingual Helpdesk Support Specialist
1 week ago
Ottawa, Ontario, Canada Compugen Inc Full timeJob Title Bilingual Helpdesk Support Specialist ContractVacancy No VN5728Work Location Ottawa, ONJob Details Compugen is one of Canada's largest privatelyowned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our...
-
Computer Support IT Specialist
1 week ago
Ottawa, Ontario, Canada Adecco Canada Full timeIT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension.The IT Support Specialist will have the following responsibilities: Maintain and oversee server and network operations; Provide basic technical support to office staff both onsite and remotely; Respond promptly...
-
Ottawa, Ontario, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Technical Publications Specialist
1 week ago
Ottawa, Ontario, Canada PROVINCIAL AEROSPACE LTD Full timePAL Aerospace is a proud partner of Airbus Defence & Space for the Government of Canada's Fixed Wing Search and Rescue (FWSAR) aircraft replacement program. PAL Aerospace will be responsible for the In-Service Support which covers all aspects of the maintenance work not undertaken by Royal Canadian Air Force technicians. It will include high-value work such...
-
Technical Specialist
1 month ago
Ottawa, Ontario, Canada Microsoft Canada Full timeOverviewAre you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success.The main goal of Microsoft Technolical Specialists (TS) is to win the technical decision of customers to...
-
Technical Specialist
3 weeks ago
Ottawa, Ontario, Canada Microsoft Canada Full timeOverviewAre you passionate about helping customers transform their businesses? Microsoft is at the forefront of this transformation; come and help organizations rethink aspects of their business in a way that sets them and their people up for success.The main goal of Microsoft Technolical Specialists (TS) is to win the technical decision of customers to...
-
Desktop Support Specialist
1 week ago
Ottawa, Ontario, Canada Resonaite Full timeOur client is looking for an onsite, bilingual (EN/FR), contract based Desktop/Intune Specialist to provide Windows build support.Duration: 6 monthsLocation: Downtown OttawaClearance: ReliabilityResponsibilities:Support deployment of Windows image/builds, application packages, security updates, and drivers for laptops and desktops according to company...
-
Bilingual Helpdesk Specialist
1 week ago
Ottawa, Ontario, Canada TRM technologies Inc. Full timeRole And ResponsibilitiesOur Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)They Will Be Responsible ToPerform other related duties incidental to the workLogging and tracking requests for assistance. Monitor facets of the rolled out LIVESCAN System;Assist in training personnel providing backup coverage;Conduct periodic user...
-
Bilingual Recruitment Specialist
1 week ago
Ottawa, Ontario, Canada Bank of Canada Full timeBilingual Recruitment SpecialistTake a central roleThe Bank of Canada has a vision to be "a leading central bank—dynamic, engaged and trusted—committed to a better Canada." No other employer in the country offers you the unique opportunity to work at the very center of Canada's economy, in a diverse and inclusive organization with significant impact on...
-
Technical Specialist, Program Management
1 week ago
Ottawa, Ontario, Canada Defence Construction Canada Full timeThe Technical Specialist, Program Management, oversees multi-disciplinary work to develop, maintain and deliver centralized coordination functions in support of capital construction, operations and maintenance and/or environmental programs. The incumbent acts as a technical specialist for Client-Partners, providing support in the areas of joint program...
-
Contract Management Support Specialist
1 week ago
Ottawa, Ontario, Canada WCG Services Full timeWho we're looking for:Contract Management Support Specialist (Bilingual)Program: Employment OntarioStatus:Permanent Full-TimeLocation:Remote - OttawaLike WCG, you believe in the power of work to transform lives. As a Contract Management Support Specialist, you'll be responsible for playing an integral part in supporting the Contract Management team with a...
-
Temporary Tech Support Specialist
1 week ago
Ottawa, Ontario, Canada Entrust Limited Full timeThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. ...
-
Bilingual Payroll Specialist
1 week ago
Ottawa, Ontario, Canada Giant Tiger Full timeCompensation Grade:Grade 3Recognized as an Employer of Choice, Giant Tiger's retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and...