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Bilingual Service Desk Associate
3 months ago
Req ID: 234423
We are currently seeking a Bilingual Service Desk Associate (English/French) - REMOTE - Fredericton, NB to join our team in Fredericton
- remote, New Brunswick (CA-NB), Canada (CA).
We are currently seeking
REMOTE
Helpdesk - Bilingual Technical Service Desk Technicians to join our NTT DATA Team, while directly supporting our Client's Team, whose main location is out of Halifax, Nova Scotia (CA-NS), Canada (CA). Since this is a fully remote position, we are ideally looking for someone within the Fredericton, New Brunswick (CA-NB), Canada and surrounding New Brunswick areas.
Expected Schedule:
This is a fulltime REMOTE, Bilingual position, and this position supports a 24X7 call center.
This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening, overnight, including weekend(s) may be required.
The role of aAdditional Position Functions and/or Responsibilities:
- Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems.
- Handle requests for assistance using and obtaining standard automation platforms.
- Provide administrative support for Service Desk functions.
- Superior written and verbal communication skills, as well as the ability to work under difficult situations under pressure.
- Ability to be diplomatic with difficult individuals is a premium skill for this position.
- Ability to manage multiple situations and prioritize accordingly.
- Excellent problem diagnostic skills.
- Ability to work under pressure to be responsive to client calls for assistance.
- Familiarity with Microsoft desktop operating system operation and diagnostics.
- Familiarity with Microsoft Office Suite and troubleshooting.
- Basic knowledge of mainframe terms and environment.
- Basic understanding of LAN/WAN technology.
INDICS
About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
