Hotel Front Desk Associate

5 days ago


Fredericton, New Brunswick, Canada SERENA PROPERTIES INC Full time
Hotel Receptionist Job Description

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Serena Properties Inc.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms, ensuring a smooth and efficient check-in process.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Clerical Duties: Balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset.
  • Computer and Technology Knowledge: Multi-line switchboard, word processing software, and internet.
  • Security and Safety: Criminal record check.
  • Work Conditions and Physical Capabilities: Attention to detail, fast-paced environment, standing for extended periods, and working under pressure.
Work Environment:

40 hours per week, permanent position, working in a fast-paced environment with a focus on providing excellent customer service.

Language: English.



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