Customer Support Specialist

2 weeks ago

Mississauga, Ontario, Canada Greenhawk Equestrian Sport Full time

Based out of our head office location, your Primary Duties and Responsibilities revolve around providing exemplary support to our customers and our chain of stores located across Canada.


  • Serves customers by providing product information and resolving product and service problems
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Customer orientation and ability to adapt/respond to different types of customers/situations.
  • Communicate with coworkers regarding any unique circumstances relating to customer, etc.
  • Share customer feedback with manager / appropriate personnel where needed
  • Assist with or create sales orders in a friendly & helpful manner
  • Increase / generate sales by describing product features and benefits, promoting value and suggesting addon items which may compliment the sale
  • Liaise between head office and Corporate and Franchise locations; provides support through our webbased case portal system
  • Actively listen to store concerns and document for review by management
  • Respond to all inquiries in professional and timely fashion
  • Actively contribute toward team efforts and success
  • Work in conjunction with distribution, purchasing, and marketing teams
  • Ability to work flexible hours including days, evenings and weekends

Required Skills:

  • Excellent written and verbal communication skills; pleasant, professional and confidant speaking manner
  • Able to work in a group setting as well as independently
  • Selfmotivated and efficient
  • Good working computer skills (including Microsoft Outlook, Word, Excel) and the ability to learn new operating systems quickly and easily
  • Decisionmaking and problemsolving skills; ability to deal tactfully, patiently and calmly with difficult customers and situations;
  • Able to provide recommendations / solutions to problem
  • Good organizational skills
  • Strong working knowledge of the horse industry; knowledge and experience in multiple disciplines is an asset
  • Proficiency in written and/or spoken French (including horse and equestrian terminology) would be considered an asset

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Onsite parking
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location:
One location

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