Digital Support Specialist

1 week ago

Mississauga, Ontario, Canada Canon Canada Full time
Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader.

Canon's corporate philosophy is Kyosei:
all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.


Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.

Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to be self-motivated and driven and to contribute from Day 1.

We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer
comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Come and join our team and reap the rewards as we work to take Canon to the next level

Digital Support Specialist


As the Digital Support Specialist, you will be responsible for supporting the BSS Technical team and by providing pre-sales support to Sales and Solutions Consultants regarding software.

You will assist with installs, support Canon software solutions in the field, and provide IT support for network customers.

Key Responsibilities

  • Provide network support to customers
  • Install Canon and 3rd Party software solutions for customers and provide support
  • Provide thirdlevel support to Technicians in the field
  • Install and support software in BSS and BICG showrooms
  • Support Solutions Consultants with presale functions in order to develop customer solutions and scope of work

To Succeed, You Will Need:

  • Post Secondary education in Electronics or Computer Science
  • 58 years of related work experience
  • Microsoft MCSE certification or equivalent
  • Strong computer and technical skills to have an indepth knowledge of all Microsoft technologies, Mac OS, Linux, and Unix in order to install and connect Canon solutions
  • Experience with Canon imageWARE Products and software solutions
  • Excellent equipment operation skills
  • Superb analytical skills to troubleshoot network and software issues
  • Strong process and project management skills in order to develop scopes of work, installation plans, and coordinate with various business units and customers

Why Join?

REMOTE WORK

  • This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
  • Community involvement

COVID-19 SAFETY PRECAUTIONS

  • Canon is committed to the health and safety of our employees, customers and communities.
Join our team and reap the rewards as we work to take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation.

Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit

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