Customer Support Specialist

2 weeks ago

Mississauga, Ontario, Canada Uber Full time

About the Role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.

Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city.

We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world and provide sign-up help and overall support.


Please note that the Uber Expert position is an hourly role with a set wage.

Uber does not provide visa sponsorship and/or relocation support for this role.

What You'll Do

  • Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people
  • Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution
  • Convert prospective earners to take their first trip on the platform
  • Follow support logic to help existing earners with troubleshooting
  • Be persuasive, empathetic, and creative in helping customers decide to leverage Uber more
  • Reengage Earners who have stopped using the platform by overcoming blocks and obstacles they are facing

Basic Qualifications

  • Experience in a customerfacing role
  • Able to work inperson at our Greenlight Hub


 Schedule: Monday
  • Friday, 9am 5:30pm

Preferred Qualifications

  • Sales, account management, or business development experience
  • Previous role in retail, customer service, or customer support with conversion/retention goals
  • Demonstrated ability to problem solve and troubleshoot
  • Effective communication skills with the ability to interact and connect with many types of personalities

- **Physical Requirements**:
  • Expected to remain in a stationary position, often sitting or standing for prolonged periods
  • May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard
-
Additional Requirements include but are not limited to the following:

  • Required to have regular and predictable attendance in the assigned work location
  • Ability to work in an open floor plan with moderate noise

About the Team
Earners keep Uber moving.

Greenlight Locations exist to maximize the contribution that Earners have on the network by providing high-touch support in the interest of keeping drivers engaged and online.

Greenlight Experts are positive, upbeat "people people" who thrive on helping others accomplish their goals.

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