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Customer Account Specialist
3 months ago
Position Summary:
The Customer Account Specialist I is responsible for providing customer support to assigned customers and assisting sales team.
Essential Functions:
- Process orders and cancellations.
- Track shipping orders.
- Receive damage products.
- Responsible for SAP data implementation.
- Compare disputed merchandise with original requisitions and information from invoices.
- Inform Account Manager of any changes to customer orders.
- Invoice all managed accounts same day as shipping and follow individual accounts invoicing requirements.
- Confer with upper management on account status.
- Escalate unresolved account issues to CSR II, Lead CSR or CSM.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Perform other duties as assigned.
Benefits:
Company Benefits
- Medical (choice of 3 plans)
- Dental
- Vision
- STD/LTD
- Basic Life Insurance
- Legal Plan
- Employee Assistance Program
Paid Time Off
- Up to 3 Weeks Annually
- Professional development
- Career Progression
- Employee Discount
