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Client Care Coordinator

3 months ago

Toronto, Ontario, Canada Field Trip Health Full time

About Field Trip Health
Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health.

At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment resistant forms of depression.

KAP is a holistic therapy that can allow a person to open up and explore themselves in new ways.

With the dissociative effects of Ketamine and the support of a trained psychotherapist, the insights and healing found in this therapy can produce significant and sustainable shifts in how you experience life.


At Field Trip Health, we provide a rewarding job experience with a growing network of passionate health professionals who are seeing meaningful patient breakthroughs on a daily basis.

While working with cutting edge techniques, we offer an entrepreneurial and collaborative working environment focused on delivering best-in-class client care.


Roles and Responsibilities


The primary responsibility of the Client Care Coordinator is to provide administrative support, program development, answer patient inquiries and book client appointments.


Care Coordinator Role

  • Conducting initial assessments of clients' situation to determine needs and goals
  • Establish open lines of communication for individuals with mental or emotional concerns
  • Take a detailed client history and note any health conditions
  • Treat patients with respect and dignity
  • Communicate information to patients regarding diagnosis and treatment goals
  • Maintain patient medical records (EMR)
  • Clinical assessments such as mental status exam and routine vitals for patients

Administrative Roles:

  • Participate in quality activities and continuous improvement initiatives
  • Develop and provide input on policies and procedures
  • Weekly and monthly reporting on site metrics and needs
  • Other Duties as assigned

Experience
French considered a strong asset

1+ years experience in the medical field or mental health considered a strong asset

Job Types:
Full-time, Part-time

Pay:
From $18.00 per hour

Schedule:

  • Monday to Friday

Education:

  • Secondary School (preferred)

Experience:

Medical Administration: 2 years (preferred)

Language:

  • English and French (preferred)

Work Location:
Hybrid remote in Toronto, ON M5V 2C3