Representative, Incident Reporting

2 weeks ago

Surrey, British Columbia, Canada Fraser Health Full time

Why Fraser Health?:


Do you have demonstrated knowledge of claims management practices, relevant collective agreements, and WorkSafeBC and workplace health legislation? We are looking for a pleasant person with an eye for detail who is able to set priorities, is driven and has exceptional self-motivation skills.

Join our dynamic Workplace Health team and enjoy the opportunity for ongoing learning and growth in a supportive environment.

We are seeking a Representative, Incident Reporting & Claims to come aboard and provide support in our Provincial Workplace Health Call Centre.

Bring your resourcefulness and effective organizational skills to a role where you can really make a difference This Relief Full time position, available until July 6, 2023 or until return of incumbent, and is located at our Central City office in Surrey, B.C.

with access to rapid transit, shopping, restaurants, on-site gym and other amenities.


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision:
Better health, best in health care.


Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Curious to learn what it's like to work here? Like us on

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LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health:

On behalf of the Health Authorities of BC (FHA, VIHA, VCH, PHSA, PHC, BCCSS, NHA, IHA), the Representative, Employer Incident Reporting and Claims, provides effective WorkSafeBC (WSBC) claims management and administrative support for the WSBC Claims process on behalf of the customers of the Provincial Workplace Health Call Centre in compliance with WSBC regulations.

Supports injury and/or exposure claims administration to employees, managers, and Human Resources staff at each of the Health Authorities by assessing customer needs and adhering to Workplace Health/Human Resources policies, procedures and relevant collective agreement provisions.

Acts on behalf of the Health Authorities to evaluate, determine and decide which claims should be protested.

Liaises with WorkSafeBC to reconcile claims issues and with local Health Authority representatives regarding their claims position on protested difficult cases.

Acts as the Employer's Representative when electronically filing appeal submissions to the Review Division or WCAT at WSBC.

This centralized service centre processes high volumes of claims and appeals on behalf of the employer groups served under a Provincial Participation Agreement.


Responsibilities:

  • Implements WSBC claims processes to ensure the effective and efficient management of WSBC claims within the initial phase of the claim cycle for each Health Authority.
  • Accesses WorkSafeBC Employer Portal Accounts to review confidential WorkSafeBC claim status letters on behalf of the Health Authorities. Reviews and processes Employer Form 7 requests received from WorkSafeBC via individual Employer Portal Accounts for each Health Authority.
  • Liaises with Health Authority representatives and WorkSafeBC during the initial stages of the claim to verify details such as claims status, reconcile duplicate claims filed, and update the employer's position regarding WorkSafeBC requests to change protests made on claims.
  • Receives and reviews decision letters from WSBC and determines whether the employer will proceed with appeals for relief of cost and/or claims acceptance by submitting appeal requests with justification for appeal to WSBC's Reviews Division or WCAT.
  • Acts as a contact for internal and external WSBC claims inquires; refers to appropriate team member when necessary.
  • Regularly reviews WorkSafeBC regulations and policy for changes impacting department processes related to claims, appeals and protest criteria. Reviews and determines whether department policies and procedures are consistent with the Workers Compensation Act.
  • Liaises with WorksafeBC to develop employer reporting processes for WorksafeBC Employer Claims reporting on behalf of all Health Authorities.
  • Works in conjunction with WorksafeBC and Employer Appeal representatives to ensure Call Centre Assistants are meeting employer's requirements for appropriate protesting of the WorkSafeBC Employer's Report (Form 7) on behalf of all Health Authorities.
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