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Administrative Assistant

3 months ago

London, Ontario, Canada Orzech Heating and Cooling Full time

We are looking for a reliable Administrative Assistant to do customer quotes, invoices, dispatching, scheduling, various office tasks and help other departments as needed.

You will act as a communication point for customers and technicians to schedule service calls. We are looking for someone with experience in a fast paced service type industry.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities:

  • Invoicing customers
  • Receive emergency and nonemergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements:

  • Proven experience as dispatcher or relevant position
  • Service industry experience
  • Techsavvy with knowledge of relevant methods
  • HVAC/Plumbing Experience essential
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High school diploma

Job Types:
Full-time, Permanent

Salary:
$22.00-$24.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Work Location:
In person