Medical Office Manager

2 weeks ago

Hamilton, Ontario, Canada Abundance Healthcare Full time
The Medical Office Manager is primarily responsible for the smooth and efficient administrative support services at the clinic. The Medical Office Manager directly supervises the staff and reports directly to the business owner(s).

About AHC


AHC is a new kind of medical clinic - one focused on advancing the quality and effectiveness of the care we deliver with the use of exponential technologies.

At AHC, we do things differently. We are leading the charge to do things better. We are the future of medicine.

Minimum Experience:


5 years related health care experience and at least 1 year supervisory experience, demonstrated understanding of basic medical terminology, ACHIP fee for service billing, direct patient contact including initial patient screening.

Type at least 40 words a minute with a maximum of three errors.

Medical Office Manager Duties

  • Contribute to staff recruitment, interview, and recommend selection to business owners; orientate, train, and supervise staff; manage human resource documentation, policies, procedures, and performance reviews.
  • Ensure efficient office practices including health records management and privacy, confidentiality and security of patient, employee, and business information. Manage related policies and procedures. Train and monitor administration staff to ensure quality assurance of documentation and efficient work practices.
  • Process patient release of information requests to third parties.
  • Manage staff scheduling and payroll.
  • Ensure compliance with mandatory labour standards regulations.
  • Onsite system administrator of the _Telus Collaborative Health Record_ (CHR)software including scheduling templates, document templates, interfaces between patient test results reporting, external patient documentation scanning / indexing, manage rolebased permissions.
  • Monitor and report on OHIP Fee-ForService physician billing practices and perform regular reconciliation tasks.
  • Optimize direct billing, 3rdparty insurance, and other nonOHIP claims processing. (Significant prior experience with this is a definite asset.)
  • Perform basic bookkeeping, for example, bank documents and accounts receivable in cooperation with bookkeeper services.
  • Direct vendor services management order and receive clinic supplies and other vendor services; process accounts payable in cooperation with bookkeeper services
  • Other related duties as directed by business owners.

Working Conditions
The AHC Clinic is brand-spanking new space in the Old Federal Building at 150 Main St. W., Hamilton, ON. The Clinic hours are 8am to 5pm. Staff schedules will be negotiated and may eventually include rotation of weekdays, weekends, and/or evenings.

Much of the day is spent standing / walking and you will be routinely required to lift items weighing up to 10 kilograms.

Staff in any healthcare office may regularly be exposed to contagious diseases and noise.

Staff members are expected to handle interruptions, regular flow of people around the office, and frequently changing priorities with tact and courtesy towards patients and co-workers.


Personal Characteristics
The AHC Medical Office Manager demonstrates the following characteristics:

  • Excellent leadership skills
  • Excellent problem solving skills
  • Excellent organizational and time management skills
  • Ability to handle confidential information with discretion and integrity
  • Ability to prioritize and complete tasks despite frequent interruptions
  • Excellent oral and written communication skills
  • Ability to establish a professional rapport with and instill confidence in employees, professional staff, other clinic business contacts and vendors
  • Ability to deal effectively with the difficult behaviours sometimes exhibited by people in distress
  • Ability to work independently and as part of an extended healthcare team
  • Punctual, attention to detail and reliable
  • Courteous with patients, coworkers and the public

Base Salary:
From $70,000 per year
HOWEVER, we believe in paying our exceptional employees more. At AHC, we want to hire individuals who produce phenomenal results and pay them accordingly. We believe in rewarding excellence.

You will only be the right person for this position if you excel, which means you will earn more than the base salary.

We want you to love your job and be as successful as possible at it. We want you to be proud of what you do here.

Here are some of the things we'll be looking for once you join our team:

  • You generally care about and work towards our company's success.
  • You volunteer helpful ideas to make our business more efficient and effective.
  • You habitually deliver an exceptional experience to our patients, team members, suppliers, and community.
  • You demonstrate a continuous desire to perform to the best of your ability and to help others to do the same.
  • You're available when the business needs you. This may include evenings and weekends in exceptional circumstance

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