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Evening Package Center Clerk
3 months ago
Primary Job Posting Location:
Winnipeg, Manitoba Canada
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Summary
This position may be responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages as well as various inside clerical tasks.
This position will currently be primarily responsible for the packing, repacking and correcting of damaged packages. This position performs other duties as assigned.Responsibilities:
- Delivers outstanding customer service to customers and telephone inquiries by finding and processing DCR/DCOs requests (including those with an ICN)
- Operation of material and package handling equipment
- Answers center phone and helps resolve package concerns
- Receiving and accepting parcels and packages for exception processing including:
- Research and update the DIS labels
- Resolve any ECS packages that can be fixed using DA system
- Research mislabeled packages
- Calling customers to validate address corrections
- E2DC corrections live for delivery sameday
- Damage Inspections of damaged packages
- Damage reports
- Retapes/Rewraps
- This includes processing the opening and closing of ERN (International) packages
- Processing/releasing futured packages for next delivery date
- Pulling and sending back expired hold and willcall packages
- Processing expired COD packages
- Skid and shrink wrap shipments awaiting resolution
- Processing onroad exceptions
- Finding exceptions on driver package cars
- Solving and maintaining customer concerns/ECMs that are sent to the building via the SRC system
- Ability to work with/learn UPS inhouse dispatch software that are based on AS/400 systems
- Sort, scan, label and secure parcels and packages on shelves for holds and inventory
- Putting packages on pallets or belts for sorters to scan and load to package cars, trailers and UPS aircraft
- Ability to maneuver packages up to 150lbs with assistance
- Ability to work in a fastpaced warehouse and package dispatch operations environment
- Package dispatch operation tasks may include:
- Excellent Microsoft office skills;
- Operates all equipment, software, and devices and trains others.
- Maintains a clean, organized, and safe working environment.
- Moves skids of packages to different areas
- Communicates with OMS/Supervisors any issues
Shift:Monday-Friday // 4:00pm start. *Shift end times may vary depending on operational requirements - however most shifts are generally 3-5 hours per shift.
The above statements are intended to describe the general nature and level of work that may be applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Qualifications:
- High school diploma, GED, or International equivalent
- Strong computer skills, including Microsoft Office and Adobe Suites
- Strong verbal and written communication skills
- Ability to lift up to 70+ lbs./32+ kgs.
