Service Administrator

2 weeks ago

Grande Prairie, Canada Control Tech 2011 Ltd. Full time

Position:
Service Administrator

Reports to:
Administrative Manager, Canada

Location:
Grande Prairie, Fox Creek, Dawson Creek - Alberta

Job Brief:


The Service Administrator will support and provide assistance to Field Technicians by ensuring job tickets are accurate and submitted in a timely fashion for billing.


Duties & Responsibilities:

  • Process daily field tickets in enterprise resource planning (ERP) software system (IFS).
  • Monitor Work in Progress (WIP) orders that are waiting for approvals, provide weekly reporting to WIP managers and refers accounts with issues to branch management, Warehousing Manager and / or Office Manager as applicable.
  • Acquire necessary approvals for field tickets and ensure all customer approved related coding is accurate and coordinated to the correct job.
  • Create an invoice for approved tickets and confirm accuracy of information.
  • Work with branch managers and estimators for cost management.
  • Liasson and communicate with technicians to resolve any field ticket discrepancies.
  • Ensure job billings are accurate and timely.
  • Support technician accountability with appropriate manager.
  • Work with purchasing / warehouse staff to reconcile material or inventory discrepancies.
  • Prepares any necessary spreadsheets and provide administrative assistance as required.
  • Participate in the Control Tech Safety program, including maintenance of safety training compliance and attendance at monthly safety meetings.
  • Other duties as assigned.

Required Skills & Abilities:

  • Strong written and verbal competencies.
  • Good communication skills, approachable and professional.
  • Good analytical skills with the ability to problem solve.
  • Ability to work with a variety of people both internal and external to the organization.
  • Good customer service skills and a proactive approach to solving customer issues.

Qualifications:

  • Previous work experience in Service Administration and Office Administration.
  • Familiarity with Oil and Gas service industry, specifically Electrical and Instrumentation trades is an asset.
  • Experience working with accounting and/or enterprise resource planning (IFS) software is an asset.
  • Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.

Education:

  • High School Diploma or equivalent.
Self Management Behaviors (expected of all people in the Control Tech family):

  • Self Awareness; Recognizes impact on others, knows strengths and limitations, sense of self worth and confidence.
  • Self Control; Disruptive emotions and impulses are in check, maintains consistency with core values.
  • Maintains Motivation; Strives to learn, to improve and to be successful.
  • Listening and Speaking Respectfully; Listens generously clarifies meaning and intent, speaks straight and respectfully.
  • Collaborator; Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.

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