Technical Account Manager

2 weeks ago

Montreal, Quebec, Canada Alteo Full time
Alteo is looking for a Technical Account Manager (Payment Solutions) for a permanent position based in Montreal.

Your main role will be to oversee the processing, internal feedback and follow-up of customer requests, in compliance with contractual SLAs.

Responsibilities:Monitor the processing of requests and complaints in order to guarantee compliance with contractual commitments and SLAs.Monitor the processing of customers' administrative and commercial requestsEnsure that malfunctions arising from customer calls are identified, formalized and dealt withEnsure the follow-up of quality commitments with customersEnsure the management and development of customer relations in order to guarantee business development and continuity.Identify customer needs and expectationsEnsure the development and proposal of new services to customersMonitor the contractual execution of the service until the purchase order is obtained.Ensure the proposal and implementation of the necessary actions to develop sales within its perimeter.Ensure reporting of service activities to the customer, with the aim of contributing to performance.Gather the information required to draw up the performance indicators for the area concerned.Ensure data formatting and analysisProvide advice and recommendations in collaboration with management.Manage his/her team with the aim of improving collective performanceProvide guidance, support and assistance to team membersEnsure the development and ongoing assessment of team members' skills.Profile:DEC/BAC in IT or equivalent8+ years' experience in a similar roleFamiliarity with the electronic payment industry (an asset)Knowledge of PowerCard products (an asset)Excellent oral and written communication skillsNegotiation skillsCustomer account management techniquesSales techniquesWriting techniquesCustomer orientation Administrative managementCompliance with commitmentsTaking initiativeProblem anticipationReporting & MonitoringInvolvement in the Quality approachRelational skillsPersuasionInitiativeFlexibility@@@@@
Alteo est à la recherche d'un Gestionnaire de Compte Technique (Solutions de Paiement) pour un poste permanent basé à Montréal.

Votre rôle principal sera de veiller sur le traitement , la répercussion interne et le suivi des demandes clients, dans le respect des SLAs contractualisés.

Responsabilités:Veiller sur le traitement des demandes et des réclamations dans le but de garantir le respect des engagements et SLA's contractualisésVeiller sur le suivi du traitement des demandes administratives et commerciales des clientVeiller sur l'identification et la formalisation des dysfonctionnements lors des appels clients et leur traitementVeiller sur le suivi des engagements de qualité avec les clientsVeiller sur la gestion et le développement de la relation client dans le but de garantir le développement et la pérennité businessVeiller sur l'identification des besoins et des attentes des clientsVeiller sur l'élaboration et la proposition de nouveaux services aux clientsVeiller sur le suivi de la réalisation contractuelle de la prestation jusqu'à l'obtention du bon de commandeVeiller sur la proposition et la mise en œuvre des actions nécessaires afin de développer le chiffre d'affaire dans son périmètreAssurer le reporting des activités des services au client le but de contribuer dans la performanceAssurer la collecte des informations nécessaires à l'élaboration du tableau de bords pour son périmètreAssurer la mise en forme et l'analyse les donnéesAssurer l'émission des avis et les préconisations en collaboration avec son managementAssurer le management de son équipe dans le but d'améliorer la performance collectiveAssurer l'encadrement, l'appui et le soutien aux membres de son équipeAssurer le développement et l'évaluation continue des compétences des membres de son équipeProfil:DEC/BAC en TI ou l'équivalent8+ années d'expérience dans un rôle similaireFamilier avec l'industrie de la monétique (atout important)Produits de PowerCard (atout important)Excellente communication orale et écriteTechniques de négociationTechniques de gestion suivi de comptes clientsTechniques de venteTechniques de rédactionOrientation Client Gestion administrativeRespect des EngagementsPrise d'initiativeAnticipation des problèmesReporting & MonitoringImplication dans la démarche QualitéAisance relationnellePersuasionInitiativeFlexibilité

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