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Technical Account Specialist, Construction/bim
3 months ago
- 24WD77282
- French job description to follow/La description de poste en français se trouve plus bas_
Autodesk Global Product Support is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes.
If you have a proven customer focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans.
We are looking for a professional with Building & Construction experience, supporting a broad range of technologies in large-scale enterprise environments.
This person will work closely with existing and future Major Accounts across AMER.You will join the Global Product Support (GPS) group within Customer Success - a team that values professional development and rewards high performance.
Global Product Support group is responsible for maximizing the success of and return on investment for our strategic customers.We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.
Responsibilities:
- Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption
- Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in Customer Success Plans
- Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans
- Technical assistance and recommendations for Enterprise Customers based on data analytics
- Taking a problem management approach, find opportunities for improvement initiatives
Technical:
- Bachelor's degree or equivalent industry experience in Construction, BIM and/or Architecture
- Advanced knowledge of Autodesk AEC solutions including BIM360 and Autodesk Construction Cloud (ACC)
- Able to manage several projects at a time, setting the right priorities
- Proven ability to be flexible and learn quickly in a fastpaced environment
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
- Enthusiasm and passion for technology and innovation
- Strong troubleshooting and analytical skills
Soft skills:
- Demonstrated ability to build and maintain strong relationships at all levels
- Must be flexible, decisive, selfmotivated and proactive
- Comfortable with ambiguity and working through change while driving results
- Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team
_______________________________________
23WD69557, Spécialiste de compte technique, Construction/BIM
Présentation du poste
Le groupe Assistance produit internationale d'Autodesk est à la recherche de conseiller(ère)s de confiance très motivé(e)s pour aider les entreprises clientes à optimiser leurs investissements dans les produits et obtenir des résultats commerciaux mesurables.
Si vous possédez une approche centrée sur le client éprouvée pour établir des relations solides avec les entreprises clientes, vous pourriez être la personne idéale pour nous aider à stimuler les plans de réussite des clients.
Nous recherchons une personne professionnelle possédant de l'expérience en bâtiment et en construction et qui a l'habitude de soutenir une vaste gamme de technologies dans des environnements d'ent