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Receptionist/administrator

3 months ago

Richmond Hill, Ontario, Canada Revolution MMA & Fitness Inc. Full time

Toronto's leader in mixed martial arts and fitness for children and adults.
Revolution MMA & Fitness Inc.

Role Summary
soft skills with clients but who also understands the importance of sales and administration.

  • Assisting in the quality, accuracy and efficiency of club operations from the front line to the
back office

  • Supporting management from point of view as first contact with members, administrators,
instructors.

  • Manage and maintain the administration of membership and personal training agreements.
  • Nurturing relationships with members and following up throughout the
year to maximize renewals.

  • Followup with new members and inactive members to maximize retention.
  • Handling member complaints and suggestions and communicating them to management to ensure they are handled appropriately.
  • Followup with delinquent and incomplete member accounts.
  • Front line responsibilities include but are not limited to
  • Administration support, answering multiline phone systems, answer information
  • Sales Support Administration
  • Backoffice responsibilities including filing, reconciliations, member audits, direct support to management.
  • Consistently greeting members/customers/guests in a friendly manner ensuring present
membership cards upon entry.

  • Maintain uptodate and detailed knowledge of retail.
  • Retail gear sales.
  • Manage and implement procedures to ensure compliance with club policies and increase
member/customer satisfaction.

  • Ensuring any maintenance issues are immediately conveyed to the Maintenance Team.

Salary:
From $17.00 per hour

Benefits:

  • Onsite gym
  • Onsite parking

Schedule:

  • 4 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Weekends as needed

Application question(s):

  • Do you have Canadian work experience?
  • Do you have access to a vehicle?
Are you able to work Tues/Thurs evenings and Saturdays?

Work Location:
In person