Training and Documentation Specialist

1 week ago

Montreal, Quebec, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

Are you interested in working in an innovative area with great opportunities?
Our Group Benefits business is focused on creating an experience that is easy and meaningful for our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

Responsibilities

  • Design and deliver training for new hires, cross training as well as for initiatives and projects in various locations
  • Assessing training needs of learner/Business and:
  • Develop training plans/approach
  • Build out lesson plans
  • Estimate training work/task efforts
  • Develop training and teaching materials including job aids, procedural documentation, workflows, presentation materials and training activities to maximize the learning impact
  • Facilitate learning through a variety of delivery methods including classroom instruction, elearning, onthejob coaching, and virtual training
  • Deliver training on product overviews, systems, technical and functional processes
  • Track and report on training outcomes and provide feedback to Managers regarding trainees' performance and development and make recommendations for improvement
  • Creating, updating and maintaining procedural documentation
  • Play a critical role in the change management & business readiness process by ensuring your business stakeholders are changeready from a training and procedural documentation perspective. Liaise with Project and Production Support BA's when there are changes to workflows/processes to ensure documentation is updated; identify areas impacted by the changes; communicate changes to staff; and provide technical training to staff
  • Support Seniors, Specialists and Leaders with handling complex cases, and unique situations and escalated technical inquiries as requested
  • Collaborate across PSA to develop best practices and incorporate the big picture, working to improve training content and processes/procedures.

How will you create impact?
You will be responsible for completing needs analyses, planning, design, and training delivery.

You will also be accountable for the evaluation of training programs and modules, including new hire, cross-training and refresher training.

You also partner with our Strategic Initiatives team to ensure the successful delivery of project and business initiative training to meet the training needs of PSA teams across multiple locations.

All while keeping the customer at the center of what we do.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

  • Exceptional attention to detail
  • Get it done mentality, flexible & adaptability to change, resiliency with ambiguity
  • Strong Negotiation & Influencing Skills
  • Action Oriented Problem Solver
  • Collaborative Team Player
  • Produce highquality deliverables on time
  • Excellent verbal and written communication skills

What you bring:

  • You realize that the need to continue to learn and invest in your own development is a neverending journey. And if you have professional accreditation in training, 'train the trainer', adult education background, that's even better
  • You have experience with the training cycle, including needs assessment, design, delivery, implementation and evaluation of the training
  • You never lose sight of the customer their needs and their experience in doing business with us. You put the customer at the center of everything you do
  • The training profession isn't new to you. You've spent at least 3 years growing your knowledge, skills and experience in this line of work and you have a clear track record of success in delivering & developing training in a fastpaced, professional environment
  • You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
  • You have an approachable style that just makes people want to work with you and that helps build great relationships between other people and groups
  • You demonstrate accountable behaviours you take initiative and

  • Bilingual Document Specialist

    1 week ago

    Montreal, Quebec, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL,QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada's TOP National Law Firms?Are you fluently bilingual...

  • Bilingual Document Specialist

    1 week ago

    Montreal, Quebec, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL,QCSHIFT PATTERN:M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada's TOP National Law Firms?Are you fluently bilingual in...

  • Bilingual Document Specialist

    1 week ago

    Montreal, Quebec, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have more than 2 years of experience in a role focused on formatting complex documents, reports, and presentations?Are you searching for an exciting chance to join an exceptional team at one of Canada's TOP National Law Firms?Is your bilingual...

  • Document Specialist

    1 week ago

    Montreal, Quebec, Canada Davies Ward Phillips & Vineberg LLP Full time

    About DaviesDavies is a top-tier Canadian law firm focused on high-stakes matters. With offices in Montreal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad.A position at Davies is more than just a job. When you join the firm, you will be welcomed by a team that places as much emphasis on...

  • Documentation Specialist

    1 week ago

    Montreal, Quebec, Canada Domtar Full time

    Position title:Documentation SpecialistLocation:MontrealReports to:Director, HR Shared ServicesThe HR Shared Services (HRSS) Documentation Specialist is a specialized role within the HRSS team. This role is responsible for creating/updating process maps for existing and/or new HRSS processes and subsequently drafting/updating detailed Standard Operating...

  • Specialist, Lease Documentation

    1 week ago

    Montreal, Quebec, Canada Allied Full time

    Allied is looking for a Specialist, Lease Documentation (Legal Affairs) in Montreal.At Allied, everything starts with purpose. In the role of Specialist, Lease Documentation, you will support the leasing and contracting process for our portfolio in Quebec. This, in turn, allows Allied to build relationships with tenants on legally sound foundations.Please...

  • Training Specialist

    1 week ago

    Montreal, Quebec, Canada Medisca Pharmaceutique Inc Full time

    Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...

  • Document Control Specialist

    1 week ago

    Montreal, Quebec, Canada Actalent Full time

    Notre client est présentement à la recherche d'un Spécialiste en Controle de Documentation pour travailler dans le domaine des devis médicaux. Il s'agit d'une opportunité de joindre une équipe grandissante qui travaille à la fine pointe de la technologie dans son industrie. Description des taches:Créer, coordonner et garder à jour tous les fichiers...

  • Training & Development Specialist

    1 week ago

    Montreal, Quebec, Canada KRB Avocats | Lawyers Full time

    About UsKRB Lawyers is a top Canadian law firm specializing in business law, focusing on M&A, real estate, finance, and commercial litigation.With locations in three major cities, our culture is vibrant, collaborative, agile, and ambitious.We are a firm that places great emphasis on supporting its people while delivering exceptional service to clients.Our...

  • Training Delivery Specialist

    1 week ago

    Montreal, Quebec, Canada GardaWorld Full time

    Select how often (in days) to receive an alert: Training Delivery Specialist Business Unit: Aviation Services Career Area: Operations and Administration Location: Montréal, Quebec, CA The Training Delivery Specialist plays a critical role in the Training & Performance department, overseeing the Training Representative (TR) team and ensuring...

  • Bilingual Document Specialist

    1 week ago

    Montreal, Quebec, Canada McCarthy Tétrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected in 2021 as one of Canada's Top 100 Employers and as one of Canada's Best Diversity Employers for the ninth consecutive year. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...

  • Technical Documentation Specialist

    1 week ago

    Montreal, Quebec, Canada WeighPack Systems Inc Full time

    Who we are: WeighPack has become a leader in developing and manufacturing Packaging Machinery solutions worldwide alongside our partner companies in the US, Italy, and China. Our diverse and multidisciplined team of professionals are fun and exciting to work with as our general population are skilled labor committed to growth. We are a transparent work...

  • Bilingual Document Specialist

    3 days ago

    Montreal, Quebec, Canada McCarthy Tetrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...

  • R&d Documentation Specialist hybrid

    1 week ago

    Montreal, Quebec, Canada Ansys Full time

    Ansys is the global leader in engineering simulation. We empower the world's most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by...

  • Continuous Improvement Training Specialist

    1 week ago

    Montreal, Quebec, Canada CAE Inc Full time

    Continuous Improvement Training Specialist page is loaded Continuous Improvement Training Specialist Apply locations Montreal (St. Laurent) time type Full time posted on Posted 5 Days Ago job requisition id 97997 Role and ResponsibilitiesAs part of the Global Operations Excellence and QA team, you will participate as a Continuous Improvement Training...

  • Training Specialist, Sales and Distribution

    1 week ago

    Montreal, Quebec, Canada CONSUMER & SMBMARCHÉ CONSOMMATEUR & PME Full time

    Req Id: 409050At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell...

  • Travel Documents Coordinator

    1 week ago

    Montreal, Quebec, Canada Pomerleau, Inc. Full time

    At Pomerleau, we fully understand that our mission is not only to create infrastructure or erect buildings,but to build communities. As a leader in the construction industry for nearly 60 years, we always aim tomake a positive impact on the lives of the people we serve across Canada. The Bid Coordinator acts in support of the Bid Manager, who is the person...

  • Continuous Improvement Training Specialist

    1 week ago

    Montreal, Quebec, Canada CAE Full time

    Role and Responsibilities As part of the Global Operations Excellence and QA team, you will participate as a Continuous Improvement Training Specialist , in the development and deployment of continuous improvement best practices globally through the business excellence model to enhance the organizational culture of operational excellence. As part of...

  • Coordinator, Training

    1 week ago

    Montreal, Quebec, Canada Air Canada Vacations Full time

    **Description d'emploi**:Air Canada Vacations is hiring a Training & Development, Coordinator, / Vacances Air Canada recrute un/une Coordonnateur(trice), Formation et développement.Planning and organizing the training of new hires within our call center. Deliver training and refreshers to employees including new hires. Create and update reference manuals...

  • Training and Implementation Consultant

    1 week ago

    Montreal, Quebec, Canada Amilia Full time

    Who we are: Amilia is more than just a tech company - we're a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clientsWhat we do: We provide an eCommerce platform for activities and recreation. Our...