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St. Catharines, Ontario, Canada JobCart Inc Full timeLocation Requirement: Candidates must be located in Ontario.Position Overview:Job Title: Customer Service Tech Support AdvisorEmployment Type: Full-time, Fixed Term ContractCompensation: $19.23 per hourOperating Hours: Available 7 days a week, from 6 AM to 10 PM ESTCompany Overview:At JobCart Inc, we are seeking a dedicated Customer Service Tech Support...
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Helpdesk Support Advisor
3 months ago
Adecco is currently seeking a Helpdesk Support Advisor for a Temporary role, offering $19.23 Per Hour. As a Helpdesk Support Advisor, you'll provide technical assistance and support to customers, resolving issues through remote troubleshooting and excellent customer service.
- Pay rate: $19.23/hour.
- Location: Niagara Region, ON
- Shifts: 6:00am-10:00pm | Flexible | 7 days per week
- Job type: Temporary | Full-time
Here's why you should apply:
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
Responsibilities:
- Provide technical assistance and support to customers via chat, async messaging, and phone channels.
- Diagnose and resolve technical issues through remote troubleshooting and pertinent questions.
- Recommend process improvements and system/technology enhancements to enhance efficiency.
- Ensure high customer satisfaction ratings and compliance with service level agreements.
- Demonstrate empathy and active listening to address customer concerns effectively.
Requirements:
- Minimum 1 year of experience in help desk or customer support roles.
- Proficiency in office automation products, databases, and remote-control tools.
- Strong communication and interpersonal skills.
- Tech-savvy with the ability to learn new technologies quickly.
- High school diploma or equivalent.
- Flexibility with hours of operation.
- Must be legally eligible to work and reside in Canada.
Apply now to this Helpdesk Support Advisor job in Niagara Region, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here:
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