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Guest Service Team

3 months ago

Calgary, Alberta, Canada Hy's Steakhouse & Cocktail Bar Full time

WHAT WILL OUR GUEST SERVICES HOST DO?


You are often the first point of contact for our guests and have the ability to set the tone for their dining experience by ensuring they feel recognized, welcomed and appreciated.

Working with management, you are responsible for maximizing restaurant capacity and ensuring a smooth and consistent guest experience.

To be successful in this role, you have thorough knowledge and demonstrated competence in the following areas:

  • Food and beverage knowledge including being able to explain the layout, contents and general theme of all food menus
  • Technical knowledge including understanding the working principles of the Open Table reservation system, ability to navigate and operate the Squirrel POS system, handheld payment system, the sale of gift cards, and operating the telephone, lighting, sound and AV systems
  • Understanding reservation policy and describing the restaurant private dining options
  • Working with management to maximize volumes and adjust to changes in business levels
  • Adhering to restaurant policy and procedures

WHAT SKILLS DO YOU NEED?
Our business is built on exceptional guest service. We set the bar high and always strive to exceed guest expectations.

To excel in this position, you need to be prepared to deliver outstanding service by having:

  • Excellent interpersonal and verbal communication skills
  • Ability to take and follow instruction
  • Ability to proactively meet guest needs and resolve problems
  • Exceptional organizational skills and the ability to multitask in a fastpaced environment
  • Professionalism and attention to detail
  • Great energy and initiative
  • Ability to work effectively in a team environment

Job Types:
Part-time, Permanent

Pay:
$16.00-$18.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Overtime pay
  • Tips

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Hospitality: 1 year (required)
  • Customer service: 3 years (required)

Work Location:
In person