Temporary Tech Support Specialist

1 week ago

Ottawa, Ontario, Canada Entrust Limited Full time

The Company:

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We're looking for a Temporary - Technical Support Specialist - 12 months

The Temporary Technical Support Specialist will be responsible for providing best in class technical support for our Enterprise Software Products and Cloud Services via telephone and e-mail. This is a highly technical position, where the individual will take ownership of complex technical issues and work directly with our customers and/or internal, cross-functional teams to engineer solutions. Successful applicants will be working in a dynamic, fast-paced environment where innovation, the desire to learn, and willingness to take ownership and drive solutions are a must. This is a great opportunity for the candidate to further immerse themselves deeply into IT security, and continually educate themselves in the forever growing IT security sector. The Technical Support Specialist will be responsible for providing support for the operation and maintenance of Entrust customer's on-premises software deployments, as well as our Cloud Services environments.

We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security

How you will make an impact:

Interact daily with customers to identify, document, and resolve issues. Provide timely, reliable, and professional service to our Customers, Partners, SI's and Distributors. Research, test and troubleshoot technical issues within our VM lab environment. Replicate our customer enterprise environments. Raise software enhancements to R&D/Product Management based upon business requirements. Report on customer Service Requests to management and/or customers on planned status calls. Participate in ongoing technical training to stay current with advances in technology. Write and publish technotes to our knowledgebase. Participate in an on-call rotation (limited nights, weekends, and occasional holidays).

Qualifications:

Basic Qualifications:

University degree or College Diploma in a technical field and/or equivalent or relevant background including education and experience. One (1) year of experience working in a direct enterprise software technical support role. General knowledge of Enterprise Security practices. Demonstrated experience with Microsoft and Linux based operating systems. Knowledge of web servers (e.g.: IIS, Apache, WebSphere), application servers (e.g.: WebLogic, Tomcat), and general networking (TCP/IP, routers, switches, firewalls, load balancers, proxies). Strong analytical, problem-solving, and troubleshooting skills. Provide exceptional customer service and adapt to new challenges in a fast-paced environment. Experience with virtualization software knowledge, such as, VMWare ESXi server. Understanding of Microsoft business tools (e.g.: Excel, Outlook, PowerPoint, Teams). Ability to work in a collaborative team environment. Detail-oriented, deadline driven, self-directed organized individual. Excellent English language communication skills: speaking, listening, writing, and reading. Must have unrestricted authorization to work in the country of the posted office location, as appropriate.

Preferred Qualifications:

5 years of experience working in a direct enterprise software technical support role. Knowledge of Entrust products, certificate management (PKI / .X509), SSL authentication (2FA), single sign-on, identity management, fraud detection or access control products. Database knowledge (e.g., Oracle, MSSQL, MySQL, PostgreSQL). LDAP directories knowledge (e.g., Active Directory, Red Hat DS, OpenLDAP). Hardware Security Module and Security Token knowledge (e.g., nCipher, Gemalto, Thales products). Applied experience with Salesforce, or other CRM (Customer Relationship Management) tools. Experience with collaboration and issue tracking tools, such as Confluence, Jira, and Jenkins. Scripting Languages such as Java, JavaScript, PowerShell or Python. Knowledge of ITIL methodology. Experience or training with secure cloud services platforms, such as AWS or Azure. In addition to English, proficiency in French and/or Spanish languages would be an asset.

Why Should You Apply?

Leader in the security industry Friendly, supportive & knowledgeable teams Opportunities for on-the-job training You'll help secure identities

For more information, visit .Follow us on , , , and .

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