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Bilingual Helpdesk Specialist
7 days ago
Our Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)
They Will Be Responsible To
- Perform other related duties incidental to the work
- Logging and tracking requests for assistance.
- Monitor facets of the rolled out LIVESCAN System;
- Assist in training personnel providing backup coverage;
- Conduct periodic user satisfaction surveys and track user problem trends;
- Develop, implement, and/or participate in the preparation of procedure manuals and documentation for help desk use;
- A minimum of 5 years experience as a Help Desk Specialist
- A minimum of 1 years experience preparing and implementing help desk procedures.
- A minimum of 3 years experience maintaining liaison with network users and technical staff to communicate the status of problem resolution to network users. .
- A valid Reliability Security clearace
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