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Bilingual Helpdesk Support Specialist
3 months ago
Job Title
- Bilingual Helpdesk Support Specialist
- Contract
Vacancy No
- VN5728
Work Location
- Ottawa, ON
Job Details
- Compugen is one of Canada's largest privatelyowned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customerfocused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference.
Requirements:
-
Secret Security Clearance required:
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Bilingual imperative (English/French):
- Three (3) years of college diploma in Computer Science or an equivalent combination of education and professional experience related to the responsibilities of the position
- Strong technical knowledge of computer software and networks
- Enjoys helping others and is committed to providing unparalleled customer service
- Superior problem solving and experience supporting a wide scope of issues
- Passionate about technology and committed to continuous learning and personal growth
- Ability to support multiple versions of software and operating systems
- Ability to troubleshoot and resolve desktop computer, network, telecommunications and telephone problems in a Microsoft operating environment Windows 10 with Microsoft Office Suite (Office 2019)
- Experience with Office 365 and Azure cloud technologies
- Ability to provide clear direction on how to perform simple and complex tasks
- Ability to multitask and work well under limited supervision in a fastpaced office environment
- Excellent interpersonal, communication and project management skills
Qualifications:
- Three (3) years of experience directly related to the responsibilities of the position
- Experience in any of the following areas would be an asset: Cloud Computing; SCCM; Active Directory; iPads, MS Teams, PC/Network Security
If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.