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Enterprise Solutions Consultant

4 months ago

Kitchener, Ontario, Canada Plum Full time

With our recent round of growth funding, we are looking to add a brand new Enterprise Solution Consultant to our current CX team of five.

Reporting to the Director of Customer Experience, you'll be a customer facing technical team member.

You will collaborate with a variety of internal teams from Engineering, Product, Sales, and Customer Success through to our enterprise customers.

In joining our team, you will get hooked on one of the most strategic problems we are helping enterprise clients to solve, Talent.


LET'S CUT TO THE CHASE

Who is an Enterprise Solutions Consultant really?

Possible job duties:

  • Become an expert in our customer's systems, e.g. Workday, Greenhouse, SuccessFactors, etc.
  • Coordinate with Sales team members to guide Plum through integrations questions and demo workflows in the presales process.
  • Collaborate with our Customer Success team to onboard and configure integrations of Plum's software into each customer's unique ecosystem, while fully owning the process.
  • Document new or updated support information in knowledge base articles.
  • Keep customers informed of problem resolutions, best practices, common implementation methodologies, etc. become a trusted advisor
  • Influence and make improvements to the way we support our users and make sure their experience is the best possible.
  • Triage bugs and performance incidents, and work toward resolution with the Product and Engineering teams.

Bottom line you are highly prescriptive, integrations savvy, and customer centric.

THAT'S ME

WHAT YOU'LL NEED:

  • Experience with common integration patterns, e.g. REST API, webhooks, SAML 2.0, SFTP, etc.
  • Ability to communicate across departments and leverage your leadership skills.
  • Ability to work independently, prioritize, and communicate effectively.
  • Ability to multitask and coordinate with internal resources to resolve customer issues.
  • HR tech, EIM, ATS, and HCM experience an asset, but not required.

WHO YOU ARE

  • You are a customercentric individual who prides themselves on creating a white glove experience for every stakeholder you deal with.
  • You are selfconfident, highly motivated, and enthusiastic.
  • You show a sense of urgency to drive results, and you have excellent problemsolving skills.
  • You explain ideas with clear and concise language to customers, including csuite executives, listening carefully and asking clarifying questions.
  • You manage conflict in a productive way that contributes to organizational performance.
  • You have emotional and social awareness to align with varying stakeholders and remove blockers.
  • You are motivated by challenges and incremental wins. You can stay positive and laugh when needed.

Ready to Begin?

About Plum
At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

  • Flexible work schedule
  • Family and furbaby friendly
  • Fun quarterly company events and activities.
  • Coaching and internal growth
Plus, we offer health benefits with a focus on mental health and wellness. Our goal is to create a collaborative atmosphere where everyone feels supported and valued.