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Communications Coordinator
3 months ago
At TED, we seek to bridge, include, diversify because we truly believe ideas are for everyone.
It is important to us to attract individuals from diverse backgrounds who are curious about the world and interested in helping us spread ideas far and wide.
Job Description:
As a member of the Conference's Audience Engagement team, you'll contribute to successful events that help us grow our audiences and enhance the event experience while contributing to our mission of ideas worth spreading.
What you'll do
- Write and proof conference materials including menus, invitations, payment reminders and more, send for review to the Audience Engagement Manager and implement any feedback.
- Data entry: Update TED's event management system and attendee database with conference programming information.
- Represent TED and our mission — the power of ideas to change attitudes, lives and, ultimately, the world.
Qualifications:
- Degree (preferred) or diploma in communications, marketing or similar experience.
- 2+ years communications experience (strong writing, editing and formatting skills).
- Customer support or similar experience, both inperson and online.
- Experience working with databases to manage customer records.
- Experience in the following areas is an asset:
- Events: work or volunteering
- Zendesk (or any support ticketing software)
- Meticulous attention to detail.
- Techsavvy, fast learner of new tools.
- Ability to juggle multiple projects with competing deadlines and reprioritize as needed.
- Work efficiently in a team and communicate effectively.
- Quantitative and qualitative analytical and problemsolving skills. Ability to identify customer pain points, troubleshoot, and know when to escalate, both inperson and online.
- Physical: Repetitive movement of wrists, hands, and/or fingers.
- Mental/Visual: Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications.
- Computer programs include MS Office, Mac programs, Google Docs, functional related databases.
Job Type:
Contract
