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Technical Support Manager

3 months ago

Toronto, Ontario, Canada Integrated Control Technology Full time

Location:

Vaughan, Ontario, Canada:

Role Type:

Permanent, Full-time:


A unique opportunity has arisen for a
Technical Support Manager to provide leadership to our Tech Support team, ensuring the delivery of superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems.


Our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile.

This means there is significant scope for queries and diverse challenges that are resolved daily by our talented Support team.


Company growth has resulted in this unique opportunity for a Technical Support Manager that can provide superior support and unrivaled assistance to our customers through management of this team.


Having the right personality is just as important as leadership and technical ability - we work hard, but we like our workplace to be fun and friendly too.


  • Excellent communication skills, both written and verbal
  • Excellent organizational skills and strong leadership ability
  • Flexibility, positive and professional attitude
  • Excellent attention to detail
  • Hard working with the ability to meet deadlines with a high standard of quality
  • Exceptional problem solving skills and attention to detail
  • Exceptional communication skills (written and verbal)
  • Previous customer service experience and a passion for providing top notch customer service
  • High level of motivation with the ability to work unsupervised
  • Bilingual fluency in French and English preferred but not essential
Only applicants with the right to work permanently in Canada will be considered for this position. Successful applicants will be required to consent to police checks.