Technical IT Support Manager
1 week ago
We are working with a leading global building products manufacturer to find a skilled Technical Support Manager to oversee their warranty and technical support workflows.
This is a unique opportunity to join a dynamic team and contribute to the company's growth while ensuring high levels of customer satisfaction.
Key Responsibilities:- Manage warranty and technical support flows to drive business growth
- Handle field training, warranty, and delivery issues that require coordination between field and factory
- Support the development of a strong technical support team and infrastructure
Requirements:
- 10+ years of experience in building and managing an after-sales support team and infrastructure
- Strong technical knowledge of products and systems in the HVAC industry
- Ability to read construction drawings, layouts, and electrical, hydraulic schematics
This role is ideal for a seasoned professional with a passion for delivering exceptional customer service and driving business growth.
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