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Esilaw Customer Support
3 months ago
WHO ARE WE?
Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements.
The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise.With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.
WHAT WILL YOU DO?
- Facilitate some outbound phone calls or remote desktop sessions to help customers resolve technical issues.
- Troubleshoot and determine if a customer's esiLaw 360 is functioning as intended or if there is an issue that needs to be resolved.
- Help customers take advantage of all their provided resources, including the esiLaw knowledge base, free seminars, and consultant lists.
- Ensure accurate and timely recording of customer interactions and issue resolution via internal ticketing system.
WHAT DO YOU NEED TO BE CONSIDERED?
- 2+ years of experience in a customer support or technical support role.
- Excellent communication skills, both written and verbal, and the ability to communicate technical information in a clear and concise manner.
- Strong problemsolving skills and the ability to troubleshoot technical issues.
- Ability to work independently and in a team environment.
- Familiarity with accounting or bookkeeping principles is a plus.
- Prior experience with esiLaw 360 or similar accounting software is highly desirable.
WHY WORK FOR US?
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.
We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
WHAT NEXT?
- Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics._
Job Types:
Full-time, Permanent
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
