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Customer Support Representative

2 months ago

Vancouver, British Columbia, Canada EightSix Network Full time

Job Title: Customer Support Specialist

About the Role:

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at EightSix Network. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Troubleshoot technical issues and provide solutions
  • Communicate effectively with customers via phone, email, and chat
  • Document customer interactions and issues
  • Collaborate with internal teams to resolve customer issues
  • Stay up-to-date with product knowledge and technical skills

Requirements:

  • Minimum 3 years of experience in a customer support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Fluency in English (both spoken and written)

What We Offer:

  • Competitive salary range: $55,000 - $60,000
  • Comprehensive benefits package
  • Opportunities for professional growth and development

Only qualified candidates will be contacted.