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Customer Support Specialist
2 months ago
Dapper Labs is seeking a highly skilled and motivated Customer Support Specialist to join our Global Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is seamless and enjoyable.
Key Responsibilities- Provide timely and effective support to customers through various channels, including email, chat, and phone.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to identify and resolve customer issues, improving overall customer satisfaction.
- Develop and maintain knowledge of our products and services, staying up-to-date on new features and updates.
- Participate in training and development programs to enhance skills and knowledge.
- 3+ years of experience in customer support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong knowledge of CRM tools, such as Zendesk.
- Experience working with online consumers and a deep understanding of their needs.
- Experience working in the crypto and/or startup industries.
- Knowledge of blockchain technology and its applications.
- Fluency in English and ability to communicate effectively with customers.
