Customer Support Specialist
7 days ago
We are seeking a highly skilled and experienced Customer Support Specialist to join our Global Support team at Dapper Labs. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their experience with our products is seamless and enjoyable.
Key Responsibilities- Provide timely and effective support to customers through various channels, including email, chat, and phone.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to identify and resolve customer issues, improving overall customer satisfaction.
- Develop and maintain knowledge of our products and services, staying up-to-date on new features and updates.
- Participate in training and development programs to enhance skills and knowledge.
- 3+ years of experience in customer support, preferably in the tech industry.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong knowledge of CRM tools, such as Zendesk, and experience working in high-volume support centers.
- Ability to work flexible hours, including weekends and holidays, to ensure 24/7 customer support.
- Fluency in English, with excellent writing and communication skills.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a cutting-edge technology company, shaping the future of blockchain and gaming.
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Vancouver, British Columbia, Canada Global Relay Full timeAbout Global RelayGlobal Relay is a leading provider of enterprise information archiving solutions, offering cloud archiving, surveillance, eDiscovery, and analytics services to highly regulated firms. Our mission is to provide secure and compliant solutions that give our clients greater visibility and control over their information.Job SummaryWe are seeking...
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Customer Support Specialist
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Customer Support Specialist
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