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Customer service and technical support agent
4 months ago
Do you enjoy supporting people? BIS Safety Software is a rapidly growing company that offers top-notch software solutions for the safety sector. We are on the lookout for a new team member who is enthusiastic about providing exceptional customer service. The role involves offering software support to users, training system administrators, and assisting resellers. You will be the initial point of contact for any technical issues. The position is remote and requires availability on weekends and evenings. Candidate must have at least 2 years of customer service experience.
- Enjoy assisting individuals and solving their issues
- Demonstrate leadership skills and mentorship qualities
- Present a positive and friendly attitude towards customers
- Possess strong computer skills
- Showcase advanced customer service abilities
- Have excellent written and verbal English communication skills
- Proficient in Microsoft Word and Excel
The role includes providing exceptional technical support, responding to inquiries, testing software functionality, and offering training to users. Any experience in technical support for software providers and fluency in Spanish or French would be a plus.
In addition to a competitive salary, we provide full medical coverage, along with dental, vision, life, and disability insurance.
Job Type: Full-time
- Dental care
- 8-hour shifts
- Evening shifts
- Weekend work
