Bilingual Technical Support Associate
3 months ago
* Basic technical background
* Strong analytical and problem-solving skills
* Excellent written communication, verbal and listening skills
* Strong customer relation skills
* Ability to handle multiple priorities/tasks
* *Fluent in English & French**Responsibilities*
* Serve as the first point of contact for customers seeking technical assistance.
* Provide step-by-step instructions to help users troubleshoot and resolve common problems such as connectivity and VoIP registration issues along with configuration & equipment setup.
* Educate customers on product functionalities and troubleshooting steps to empower them to resolve common issues independently.
* Handle customer complaints and concerns with empathy and professionalism, ensuring timely resolution and customer satisfaction.
* Create, update, and manage support tickets, ensuring accurate documentation of customer issues and resolutions in the CRM (Cranium) system for future reference and analysis.
* Escalate complex technical issues to higher-level support or relevant departments for further investigation and resolution, while ensuring timely follow-up with the customer.
* Collaborate with other teams, including Network Operations, Customer Service, Dev support and etc. to address customer issues comprehensively and ensure a seamless customer experience.
* Use knowledge base, tools and other resources to assist in problem resolution. Job Type: Full-time Pay: $21.00 per hour Benefits:
* Extended health care
* Paid time off Work Location: Remote
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Bilingual Order Entry Representatives
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Canada, CA Bilingual Source Full timeJob Title: Bilingual Order Entry Representative (French and English Required)Location: VaughanEmployment Type: Full-TimeHybrid: 3 in office (Tuesday;Thursday and 3rd day is rotated every 2 weeks) and 2 at homeSALARY: 50-60 k + 2% (Incentive Plan)FEATURES: North of the city with low call volume and only business to business calls/emails. This is a stable and...
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Bilingual Technical Support Associate
3 months ago
Quebec, Canada, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Corporate Travel Expert
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Senior Technical Design Specialist
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Global Travel Operations Coordinator
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Technical Support Agent
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Technical Support Specialist
3 days ago
Canada, CA Stratix Corporation Full timeStratix is a trusted advisor to industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to leverage their mobile investments, providing high-value services that drive competitive...
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Technical Support Specialist
3 days ago
Canada Stratix Corporation Full timeStratix is a trusted advisor to industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to leverage their mobile investments, providing high-value services that drive competitive...
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Bilingual Dayforce Consultant
1 month ago
Canada Procom Full timeOn behalf of our client, a large SaaS provider, we are seeking a Bilingual Dayforce Solutions Consultant.This is a remote work, 6-month contract, with the possibility of renewal.The Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support).Mandatory Skills5+ years of experience...
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Bilingual Dayforce Consultant
1 month ago
Canada Procom Full timeOn behalf of our client, a large SaaS provider, we are seeking a Bilingual Dayforce Solutions Consultant. This is a remote work, 6-month contract, with the possibility of renewal. The Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support). Mandatory Skills 5+ years of...
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Bilingual Dayforce Consultant
1 month ago
Canada Procom Full timeOn behalf of our client, a large SaaS provider, we are seeking a Bilingual Dayforce Solutions Consultant.This is a remote work, 6-month contract, with the possibility of renewal.The Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support).Mandatory Skills5+ years of experience...
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Bilingual Dayforce Consultant
3 weeks ago
Canada, CA Procom Full timeOn behalf of our client, a large SaaS provider, we are seeking a Bilingual Dayforce Solutions Consultant.This is a remote work, 6-month contract, with the possibility of renewal.The Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support).Mandatory Skills5+ years of experience...
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Bilingual Dayforce Consultant
1 month ago
Canada Procom Full timeOn behalf of our client, a large SaaS provider, we are seeking a Bilingual Dayforce Solutions Consultant.This is a remote work, 6-month contract, with the possibility of renewal.The Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support).Mandatory Skills5+ years of experience...
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Technical Support Specialist
3 weeks ago
Canada Management One Full timeJob Title: Technical Support SpecialistDepartment: SupportReports to: Director of OperationsDirect Reports: NoneAbout Management One:Management One is the leading provider of merchandise planning, business insights, and education to thousands of independent retailers worldwide. The company excels in collecting, processing, and analyzing retail data to build...
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Technical Support Specialist
3 weeks ago
Canada Management One Full timeJob Title: Technical Support SpecialistDepartment: SupportReports to: Director of OperationsDirect Reports: NoneAbout Management One:Management One is the leading provider of merchandise planning, business insights, and education to thousands of independent retailers worldwide. The company excels in collecting, processing, and analyzing retail data to build...
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Technical Support Expert
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Canada Management One Full timeJob SummaryThe Technical Support Specialist is responsible for providing exceptional service and support to Management One's Retail Experts and retail clients utilizing the Retail Orbit software. Key responsibilities include responding to customer inquiries, troubleshooting technical issues, and offering end-user training.This role plays a critical part in...
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Hardware Technical Support Specialist
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Canada Connexall Full timeUnlock a Career in Healthcare TechnologyGlobeStar Systems is a pioneering force in integrated clinical communication, empowering healthcare professionals with innovative solutions.About the Role:We are seeking an exceptional Hardware Technical Support Specialist I to join our team. As a key member of our technical support department, you will be responsible...
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Call Center Bilingual Quality Associate
3 weeks ago
Quebec, Canada, Canada Tech Mahindra Full timeRole - Bilingual Quality Associate -Service deskLocation - Canada (Remote)Language - English & FrenchRoles and Responsibilities Quality Associate (QA) will be responsible for ensuring the call & email quality. The QA monitors required samples of voice & non-voice-based transactions on Quality Evaluation form included with predefined quality parameters agreed...
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Highly Skilled Technical Support Specialist
2 weeks ago
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Bilingual Quality Associate
3 weeks ago
Canada, CA Tech Mahindra Full timeRoles and ResponsibilitiesQuality Associate (QA) will be responsible for ensuring the call & email quality. The QA monitors required samples of voice & non-voice-based transactions on Quality Evaluation forms included with predefined quality parameters agreed between TECHM and Client. QA also publishes a comprehensive report on the overall quality of the...