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Technical Support Specialist
2 months ago
Universal Support Systems Ltd is seeking a highly skilled Technical Support Specialist to join our team.
Job Summary:
We are looking for a technical support specialist to provide first- and second-line technical support to internal and external end-users. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Document and track technical issues using Service Now
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of technical systems and software
Requirements:
- Strong technical skills and knowledge of IT systems and software
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Relevant certifications (ITIL, M365 Modern Work, etc.)
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About Us:
Universal Support Systems Ltd is a leading provider of technical support services. We are committed to delivering exceptional service to our clients and are seeking a talented and motivated individual to join our team.